Genesys Consultant
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Sabio Group were dedicated to fostering an environment where employees thrive. Since 1998 weve built a dynamic culture that is both challenging and fun driven by a team of ambitious knowledgeable individuals who are passionate about leading the CX revolution. Were seeking creative resourceful people to join our fast-growing organisation where youll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the worlds largest organisations across various industries delivering exceptional digital customer experiences through our unique blend of expertise technology and insight. As one of Europes fastest-growing providers of CX transformation solutions were committed to sustainability diversity and inclusion ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills because our growth is ultimately dependent on yours. You will play an important role in driving change within our business joining a department that is continually on a journey of change.
We work with some of the worlds largest organisations across various industries delivering exceptional digital customer experiences through our unique blend of expertise technology and insight. As one of Europes fastest-growing providers of CX transformation solutions were committed to sustainability diversity and inclusion ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills because our growth is ultimately dependent on yours. You will play an important role in driving change within our business joining a department that is continually on a journey of change.
Key Responsibilities
The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVRs reporting and omni-channel solutions as well as Call Recording Workforce Management Solutions and CRM systems from other leading software manufacturers.
The Job
Work with the team to design and build:
The Job
Work with the team to design and build:
- Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics etc...
- Integrate with Call Recording Workforce Management Solutions and CRM systems from other leading software manufacturers.
- Flow design with Architect
- Integration with third-party systems using web services
- Report generation (real time and historic)
- Creation and modification of scripts with Genesys Cloud
Skills Knowledge and Expertise
Essential:
- Knowledge of the following Genesys Cloud CX tools and modules:
- Basic configuration: agents groups skills roles etc
- Routing: incoming and outgoing call strategies
- Telephony: sites edges trunks outbound routes
- Scripting
- Architect: design of voice flows and digital channels bot integrations with DialogFlow and with external systems via data actions. Data Tables.
- Data Actions: design and construction of webservices to external systems.
- Campaigns of various types (progressive preview power)
- Real-time reporting
- Digital channels: Email Chat integration with a social network (Whatsapp Facebook Twitter)
- Experience working on projects
- Spanish fluency both written and spoken
Nice to Have:
- Certifications of Genesys Cloud (GCP-CX)
- Experience with Single Sign-ON (SSO)
- Integrations with Embeddable Framework with other CRM: Salesforce Microsoft Dynamics 365.
- Integration with external reporting tools (PowerBI).
- Knowledge and exploitation of the Genesys API Process Automation (triggers) and use of Workflows for more complex implementations..
- Knowledge of software programming: C Java
- Experience working in Support
- Experience working with Agile Methodologies (specifically Scrum)
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Required Experience:
Contract
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
About Company
Flexible customer experience solutions through innovative technology that enables businesses to build relationships that last.
