Contract Ground Operations (6-months) (1564)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel not just to build a Cashback platform but to reimagine how brands and consumers connect. As former advertisers they understood the limitations of traditional marketing and saw an opportunity to deliver more value on both sides. That idea quickly turned into action and the first prototype was built over a weekend with the other co-founders. Today ShopBack serves over 50 million users across 13 markets partners with 20000 merchants and powers over half a million transactions daily. Were building The Worlds Most Rewarding Way to Shop and looking for bold driven individuals to join us.
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel not just to build a Cashback platform but to reimagine how brands and consumers connect. As former advertisers they understood the limitations of traditional marketing and saw an opportunity to deliver more value on both sides. That idea quickly turned into action and the first prototype was built over a weekend with the other co-founders. Today ShopBack serves over 50 million users across 13 markets partners with 20000 merchants and powers over half a million transactions daily. Were building The Worlds Most Rewarding Way to Shop and looking for bold driven individuals to join us.
Your Adventure Ahead
- Act as ShopBacks on-ground ambassador ensuring merchants feel confident and supported in adopting our digital payment and loyalty solutions.
- Distribute and set up POSMs (point-of-sale materials) as part of enabling a seamless customer journey.
- Conduct in-person merchant education and training sessions helping them maximize the use of ShopBack tools for their business growth.
- Support execution of on-ground campaigns and projects that contribute to user acquisition retention and merchant satisfaction.
- Serve as a first line of support for merchant questions feedback and troubleshooting ensuring issues are resolved or escalated effectively.
- Collect and document merchant information including storefront images POSMs and training progress.
- Gather merchant insights and share structured feedback with internal teams to continuously improve our solutions.
- Uphold ShopBacks values by delivering a consistent professional and positive partner experience.
- Perform other ad-hoc duties as assigned by the supervisor to support ongoing business needs.
Requirements:
- Previous experience in ground operations customer service or related fields preferred.
- Strong communication and interpersonal skills to effectively engage with various stakeholders on a daily basis.
- Ability to work in a fast-paced deadline-driven environment.
- Independent detail-oriented able to multitask effectively and adaptable with a proactive mindset.
- Strong analytical and problem-solving skills.
- Willing to commute to various locations across Singapore (assigned by zones).
- (Optional but advantageous) Access to a personal vehicle for work purposes.
ShopBackers DNA
Grit -We tackle all challenges head-on working together to solve problems and achieve success.
Hunger- We value hard work and having relentless drive.
Speed -We move fast and have a bias for action all to deliver maximum impact.
Impact -We focus on results always aiming for the best possible outcomes and timelines.
Growth -We embrace a growth mindset constantly striving to learn improve and excel in our roles.
Exclusively for ShopBackers
Career progression pathsand opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning teamon a journey to global scale.
Competitive compensationbased on your performance.
Candid open and collaborative culturewhere feedback is valued for everyone to grow and improve every day.
Work-From-Anywhere benefitto enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools including AI to help our team screen applications match candidates to roles generate interview notes and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contactingemailprotected.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Anti Money Laundering
- Lifting Equipment
- Accounts Receivable
- Customer Service
- Apache
- Brand Communications
About Company
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