Lead Delivery Quality

Omega Healthcare Management Services

Job Location:

Navi Mumbai - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title:Lead Delivery Quality

Location :Navi Mumbai

Job Description:

Participate in client calls and understand the quality requirements both from process perspective and for targets
Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
Identify errors with high Inspection efficiency
Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
Ensure correction of the error by the respective Operations associate
Coach employees to minimize errors and improve performance
Provide inputs to the training team on common mistakes made to enhance training curriculum
Test files/batches for new clients/processes to be processed as part of familiarization
Generation of QA reports on a daily basis
Attainment of Internal & External SLA as per Process Defined.
Meet and exceed inspection efficiency score calibration score knowledge and skills score inspection productivity rate and any other appropriate metrics
Record identified errors. This is an organizational record & can be used by the organization as it deems fit

Job Specification:

Must be a graduate (Bachelors or Masters)
Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines:
1. Coding
2. AR
3. Billing
Must have experience in Client and Stakeholder Management Team Management.
Good understanding of quality matrices
Should have good understanding of quality tools

Shift Details: Night Shift

Work Mode: WFO

Job Title:Lead Delivery QualityLocation :Navi MumbaiJob Description:Participate in client calls and understand the quality requirements both from process perspective and for targetsIdentify a method to achieve the quality targets and implement the same in consultation with operations manager / Team ...