Sub Regional Account Director (Capital Works)

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This position is a key management role to support the consistent delivery of project management services to a Global JLL Client across an exclusive pan-regional programme of work. The position reports to the Key Account Manager but interfaces widely with JLL and Client stakeholders across PDS APAC hubs and across service lines within the designated sub-region..

The role includes managing the Schedule of Work between JLL and the Client with the emphasis on

• Consistent project delivery by variable JLL resources to meet the Clients expectations on cost time and quality.

• Driving adherence to project and programme governance performance management and supporting a culture of continuous improvement in processes

• Point of escalation for Client on matters associated with variable project delivery.

• Contributing to the achievement of relevant Account / Client KPIs as defined in the applicable scorecards / Schedule of Work.

Key Client Interfaces

• The Clients Global Workplace Solutions Asia TM/PM Lead

• The Clients Asia Portfolio Management team

• The Clients third-party Programme Management Office (PgMO) for delivery process and financial matters

• The Clients third-party Transaction Management team (TM)

• The Clients project stakeholders / functional support teams

Key JLL Interfaces

• JLL Global and Regional Account Executive / Director

• JLL Key Account Manager

• JLL in-country project delivery teams including their line management

• Other JLL business lines such as occupancy planners transactions and facilities management

Other Interfaces

• Non-JLL delivery teams on inflight projects (where applicable)

• Non-JLL project team consultants and contractors

Key Responsibilities

• Own the relationship with key stakeholders and ensure effective communication. Serve as the single point of contact providing accountability and increased certainty of outcomes. Ensure alignment and communication to client business lines and stakeholders. Where required manage conflict resolution.

• Provide accountability to the Client for project delivery of the programme of works within specified sub-region driving compliance with the Clients defined requirements.

• Provide strategic advice on the best approach to project delivery in line with the Clients requirements on resourcing budget schedule and quality. Identify where pre-funding is required and work with the Client to obtain following the Clients project expenditure approval process.

• Drive compliance with a standard set of practices processes and templates in alignment with the Clients global processes and playbook for managing projects consistently and efficiently to reduce project related risk and costs.

• Contribute to initiatives that ensure such project and program management processes and systems are efficient and effective whilst aligned to business needs.

• Be accountable for managing all JLL functions outlined in the Clients Schedule of Work within the specified sub-region.

• Be accountable for the proper contract administration of agreements between the Client and either JLL or other vendor partners including execution of contracts in an approved form for projects within the specified sub-region.

• Monitor and report on compliance with Clients policy process and management framework.

• Oversee the collection consolidation and analysis of accurate programme and project data in JLL and Client technology system(s) to drive insights and effective decision making.

• Track the Clients project expenditure request process for designated projects within the specified sub-region including oversight of JLL analyst resource(s) responsible for actioning such process.

• Lead pre-Initiation activities for relevant pipeline projects including

o liaison with the Clients Portfolio Managers and Transaction Managers

o Support the development of project scope schedule budget and risk register for the effective control and management of the project.

• Undertake pipeline management activities within the relevant sub-region

o Prepare and present a sub-regional project pipeline comprising an aggregated view of projects from each portfolio.

o Implement measures to create local cost benchmarking and insights to influence Rough Order of Magnitude budget estimates and timelines

o Liaise with the Clients Portfolio Managers and Transaction partners within specified sub-region to track project pipeline its prioritisation and contribute to scheduled meetings

• Support the Clients Rhythm of Business activities arrange and lead relevant Client meetings to secure appropriate approvals / decisions.

• Be accountable for the overall financial forecasting and cashflow management of projects within the specified sub-region in compliance with the Clients targets for monthly and quarterly accuracy managing dedicated analyst resources as appropriate.

• Provide oversight to project delivery within the sub region including:

o Report on project timelines technical issues and stakeholder engagement for capital projects in the respective sub-regions

o Provide oversight to all allocated regional projects give expert guidance and advice on all matters relating to project delivery in their respective sub-region.

o Have oversight of project level reporting ensuring that Project Managers report timely and accurately through Clients technology tools or other preferred methods on the status of the project and project finances.

o Ensure all work orders and contracts are drafted approved and executed before starting work on a project.

o Identify develop and gather key resources to lead the individual projects.

o Onboard in-country delivery project managers and guide them to deliver projects to specification on time and in budget and in compliance with agreed process

o Ensure structured handover and close out of projects (including documentation) to relevant stakeholders such as FM Finance etc

o Ensure that changes to scope or budget are reported on and managed accordingly.

o Ensure that project/program risks are reported on and managed accordingly. Hold project managers accountable for mitigating or eliminating risk

o Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy

o Proactively work to resolve deficiencies in project delivery and escalate accordingly to the PMO Lead.

o Drive cost assurance and value engineering.

• Have oversight of the performance management frameworks associated with vendors (consultants contractors and suppliers)

• support the identification and implementation of continuous service improvements in partnership with the Client.

Key Roles & Responsibilities internal to JLL

• Oversee meet and exceed the performance management framework included in the Schedule of Work relevant to the specific sub-region..

• Ensure Client awareness of the full scope of JLL services and actively seek opportunities to promote and secure additional PDS products.

• Comply with all JLL policies and procedures including but not limited to ethics and business practice.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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