People Operations Partner

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestas co-founder and chairman is Sebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEO Ping Wu the co-founder of Google Contact Center AI and Vertex AI platform & co-founder Tim Shi an early member of Open AI.

Weve assembled a world-class team of AI and ML experts go-to-market leaders and top-tier investors including Andreessen Horowitz Greylock Partners Sequoia and former AT&T CEO John Donovan. Our valued customers include brands like Intuit Cox Communications Hilton and Carmax and weve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.

About the Role:

Cresta is hiring a People Operations Partner (HR Systems & Operations) to grow support and optimize the infrastructure behind our employee are now 500 global Crestansand growing fast. As we continue in hyper-growth mode were growing the People Operations team to build scalable systems automation and data intelligence to support this next wave of Crestas growth.

Were looking for an operator systems thinker and builder someone who thrives in complexity anticipates scale challenges before they happen and brings both execution rigor and forward-thinking design.

We are a remote-friendly organization and this role is ideally located in Toronto Canada

What youll do:

• Own and evolve our People & Recruiting systems ecosystem to ensure scalability compliance and operational excellence. (preferred experience with HiBob Workday Greenhouse Ashby Gem etc)
• Execute employee life cycle events including onboarding offboarding job changes documentation and data changes across HR systems.
• Help refine and document standard operating procedures and service level agreements.
• Serve as the subject matter expert for HRIS architecture integrations workflows and automation with minimal supervision.
• With guidance from the People leadership team own system enhancements configuration changes testing and release management with precision.
• Drive implementation of new People technology including requirements gathering vendor partnership UAT rollout and adoption measurement.
• Design and optimize workflow management tools to improve service delivery speed transparency and employee self-service.
• Build dashboards and reporting frameworks that enable leaders to make data-driven talent decisions.
• Ensure data integrity governance and audit readiness across all People systems.
• Work closely with the Payroll team to provide timely payroll inputs US & International locations.
• Partner cross-functionally with Payroll Finance IT Legal and Talent Acquisition on integrations and shared systems initiatives.
• Identify manual or fragmented processes and proactively design automated scalable solutions.
• Document governance models system architecture decisions and operating procedures to reduce single-threaded ownership risk.
• Support global compliance and data privacy standards across Canada the US Europe and other emerging regions.
• Work with Global Mobility process owners to support the mobility request from current employees and future hires across multiple geographies.
• Administer employee documents and operations on connected HR systems (such as EOR providers)

What were looking for:

• A detailed oriented Systems thinker who is hands on and comfortable challenging the status quo.
• 5 years of experience in People Operations HRIS or People Systems roles.
• Experience operating in high-growth environments.
• Hands-on expertise in HRIS platforms (HiBob Workday or similar) including configuration and integrations.
• Strong understanding of workflow automation system architecture and data governance.
• Experience leading or owning technology implementations end-to-end.
• Strong analytical capability; comfortable building dashboards and translating data into insight.
• Knowledge of Canadian employment standards; exposure to US and/or EMEA compliance is highly desirable.
• Highly organized with strong documentation discipline.
• Thrives in ambiguity moves with urgency and takes ownership without waiting for direction.

What will give you an edge:

• Youve experienced company growth from approximately 500 to 1500 employees and understand what operationally breaks at scale.
• Youve been part of a team that has re-architected or significantly upgraded HR systemsnot just maintained them.
• Youve operated across multiple geographies (North America Europe and ideally Asia) navigating global compliance and data privacy complexities.
• Youve built frameworks that reduced manual work and improved system reliability.
• Youve supported global expansions major workforce transformations.
• You think long-term designing systems that balance employee experience compliance and operational efficiency.

Additional Information:

• This job posting is for a new role

Perks & Benefits:

• We offer Cresta employees a variety of medical dental and vision plans designed to fit you and your familys needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada

Compensation for this position includes a base salary equity and a variety of benefits.

The Base range for this position is from CAD $130000$175000.

Actual base salaries will be based on candidate-specific factors including experience skillset and location and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @ outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to