Senior Management Assistant Infrastructure – San Francisco Public Utilities Commission (1844)

Under the supervision of the Budget and Systems Maintenance Manager the 1844 Senior Management Assistant serves as the lead administrative help desk support for the SFPUCs Contract Management System (SOLIS) and its integrated Timekeeping System (Timelive). This position manages and coordinates help desk operations provides advanced technical and administrative support and oversees system-related business processes supporting SFPUC Professional Services and Construction contracts. The Senior Management Assistant functions as the subject matter guide for SOLIS and Timelive ensuring accurate contract encumbrance management invoice processing and timekeeping integration. The position exercises independent judgment in interpreting issues and guiding users to follow departmental policies system procedures and contract addition to resolving complex system and procedural issues for SFPUC staff consultants contractors and other stakeholders this position oversees timely completion of workflow requests assists in developing policies and procedures and oversees compliance activities. The Senior Management Assistant also supports reporting and process improvement initiatives to enhance efficiency compliance and customer service delivery.

Essential Functions:

• Manages the day-to-day operations of the SOLIS and Timelive Help Desk including workload prioritization and service delivery standards.        
• Plans coordinates and monitors help desk activities to ensure timely resolution of system billing encumbrance and timekeeping issues.   
• Assists in developing and implementing internal procedures to streamline invoice processing timekeeping validation and contract encumbrance tracking.         
• Monitors system performance trends identifies recurring issues and recommends operational improvements.  
• Serves as the subject matter guide on SOLIS and Timelive integration contract encumbrances and invoice workflows for all system users.    
• Interprets disseminates and explains new system release functionalities year-end fiscal deadlines and procedural updates.
• Troubleshoots and resolves complex system issues requiring analysis of contractual terms fiscal controls and system configurations.        
• Coordinates with internal users technical staff and consultants/contractors to address system enhancements upgrades and integrations.          
• Provides training and technical guidance on SOLIS and Timelive processes.             
• Communicates effectively and courteously with internal and external stakeholders.           
• Perform additional related duties as assigned.     

Class 1844 Senior Management Assistant performs other related duties as required.

Qualifications :

Education:

Possession of a Baccalaureate Degree from an accredited college or university.

Experience:

Three (3) years full-time equivalent experience performing professional-level administrative duties in functional areas such as: program/office/operations management budget development and/or administration development and administration of contractual agreements and/or grants or other closely related functional areas.

Substitution:

Additional qualifying experience in program/office/operations management budget development and/or administration or contract/grant administration may substitute for the required education on a year-for-year basis. One (1) year (2000 hours) of additional qualifying experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Advanced knowledge of contract administration billing and system integration processes and administrative operations.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency can be found at How to Verify Education Requirements Department of Human Resources ().

Note: Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores.

Additional Information :

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the Apply Now button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and updated. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

Applicants will receive a confirmation email from   that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process please contact the job analyst Sari Mix at .

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time