Campaign Specialist

Were creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents we will transform customers experience and create a best-in-class network for coverage connectivity and reliability delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us where we can sense that something bigger than weve known before is taking shape. Were not just building a company. Were going to build a culture a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience in what it is a career-defining opportunity.

This role will support the Campaign Manager to operationalise customer base outbound and inbound strategies defining the delivery plan for strategic initiatives owning the requirements definition and briefing for all channel / execution teams both in and outside of the Trading teams.  The role engages influences and briefs cross functional teams (GTM Marketing Online Retail Contact Centre CVM teams etc.) on the Contract Voice customer base programmes and coordinates the delivery effort attending planning GTM forums online team sprint meetings etc. 

It also entails scoping and briefing the technical campaign delivery requirements for Customer Communications (Marketing) that have complex delivery elements such as personalisation and automation requirements in creative messaging and offers. It is responsible for understanding the impact of and responding to any changes in campaign proposition offers/pricing channel capability channel issues / outages which will impact the squad programmes / activity. You will be responsible for final campaign sign off across channels and give final approval for deployment.

What youll do 

• Brief coordinate and engage with crossfunctional teams to support the delivery of customer base programmes and activities.
• Develop and share delivery plans and progress updates to support the Campaign Manager in business-wide and senior leadership forums.
• Analyse campaign performance and report the impact against forecasts back to the business.
• Identify opportunities to improve programme performance and drive continuous enhancements in delivery.
• Play an active role within the Trading function working within an agile model to ensure rapid definition and delivery of initiatives.
• Conduct commercial analysis for campaignssuch as device launchesto assess opportunities required investment and funding needs.

Qualifications :

Who you are   

• Experience delivering complex multichannel and omnichannel customer value programmes across outbound and inbound communication channels.
• Strong technical capability in delivering automated and personalised customer communications.
• Skilled in stakeholder management and influencing at all levels with experience working in matrixed and crossfunctional teams.
• CRM and/or growth/value management experience within B2C organisations or agency environments.
• Experience working in an agile delivery model using Jira for workflow management with desirable knowledge of Adobe Campaign.

Worried that you dont meet all the desired criteria exactly  

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

Additional Information :

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time