Shift Manager Restaurant Lounge- Full Time (Harrah's Atlantic City)

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment policies procedures department goals and business strategy. Addresses employee performance issues coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace listens and responds to employees recognizes and rewards individual and team performance. Consistently follows company policies procedures and industry regulations maintains accurate and up-to-date employee records and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Starting Salary $50000

Ensures that all aspects of the Player Lounge areas contribute to 100% guest satisfaction. Demonstrates excellent customer relations skills and ability to market the outlet. Advises customers on selection of food and beverage items. Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes manager on duty responsibility in the absence of the Manager. Manages the daily work activities of the Player Lounge personnel and other outlets as assigned. Responsible for proper scheduling and assignment of stations within the department. Will be responsible to approve or deny admittance to the Seven Stars and Diamond Clubs for additional guests of Club members. Responsible for daily check control system payroll and forecasting. Prepares requisitions. Maintains file documentation and accurate entries in daily logbook. Ensures adherence to Board of Health standards. May perform limited Caesars Rewards duties including issuance of promotional amenities redemption of coupons and issuance of replacement cards.

Equivalent of two years college education within a related field preferred or 8 years Premium Club experience. Strong leadership communication and supervisory skills. Basic knowledge of all phases of restaurant management. Appropriate training on C.M.C. systems to make valid comping decisions. NJ CER REQUIRED