Call Center Representative
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Job Location:
Conway County, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are currently looking for a motivated Call Center Representative to join our team at TMN Insurance. As a Call Center Representative you will be the first point of contact for our customers assisting them with their inquiries and providing excellent customer service.
Job Responsibilities
- Answering incoming calls and responding to customer inquiries promptly and professionally
- Handling customer complaints providing appropriate solutions and alternatives within the time limits
- Identifying and escalating priority issues to the appropriate team member
- Maintaining a positive empathetic and professional attitude toward customers at all times
- Keeping records of customer interactions transactions comments and complaints
- Providing feedback on the efficiency of the customer service process
Essential Qualifications
- High school diploma or equivalent
- Excellent communication skills both verbal and written
- Strong problem-solving abilities
- Ability to handle high-stress situations in a calm and professional manner
- Basic computer skills and knowledge of CRM systems
Desired Experience
The ideal candidate will have at least 1-2 years of experience in a customer service or call center role. Previous experience in the insurance industry is a plus.
Salary & Benefits
The salary for this position is competitive and will be based on the candidates qualifications and addition we offer health benefits paid time off and opportunities for career growth within the company.
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
