Network Operations Center (NOC) Engineer

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Network Operations Center (NOC) Engineer

Locations: Chicago IL Hybrid

Get To Know Us:

SS&C Eze provides premier global investment technology to support the front middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result many of our leaders have risen to their current roles as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented hard-working individuals who are enthusiastic about learning and realizing their potential.

Eze Software is seeking a Network Operations Center (NOC) Engineer to join the RealTick EMS NOC team in its Chicago office on the 2nd Shift. The RealTick EMS a global multi-broker cross-asset electronic execution platform integrates real-time quality market data to provide market analysis and direct-access trading.
Overview: In this role you will execute and audit application hardware configuration and data center changes provide Tier 1 Incident Management support and monitor critical business systems across global data centers.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
• Your Future: 401k Matching Program Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
• Training: Hands-On Team-Customized including SS&C University
• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

• Provide Tier1 Incident Management support for software production systems and networks. Investigate service outages incidents systems issues & log and track in Incident Reporting System.

• Provide continuous surveillance of hardware and software monitoring systems. Investigate all alerts.

• Troubleshoot and repair issues escalate as required following established protocol

• Install and configure business applications. Develop ways to add new functionality to existing computer systems.

• Execute Change Requests for proprietary software upgrades and configurations across enterprise systems.

• Analyze data models to view processes data flows and trends in the data and make recommendations to improve their networks performance.

• Install configure and administer Operating Systems and updates on server environments.

• Configure rack and cable physical servers in the Chicago Data Center.

• Standard server maintenance (Troubleshooting issues

• Work closely with 3rd Party Technicians to schedule replacement and troubleshooting of bad hardware

What You Will Bring:

• 2-3 years of IT systems support experience & technology trouble shooting experience.

• 2 years of MS Windows software support experience within a customer service setting.

• Excellent written and verbal communication skills.

• Ability to complete projects as scheduled.

• Ability to work under pressure with strict attention to detail.

It would be great if you also:

• Software: Microsoft Windows 10/11 Windows Server (familiarity with Server 2019/2022/2025) Microsoft 365 ( Outlook Excel SharePoint PowerPoint Teams)

• Active Directory Microsoft SharePoint

• Hands on Dell and HP Blade Server experience

• Familiarity with Virtual machines and VMWare

• Familiarity with trading equities futures options Nice To Have

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website: explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.