IT Service Analyst (mfd)

• Customer Experience: IT service is all about delivering a great experience. You ensure employees receive reliable and friendly support that helps them stay productive.
• On-Site Support: You provide 1st and 2nd level support for day-to-day IT needs including device setup access issues and troubleshooting. For more complex cases you coordinate with our international IT team.
• User Assistance: Meetings and events can be stressful - be the one who keeps a cool head and offer support for various IT issues and technical preparations
• Error Handling & Technical Support: Nothing works without good documentation. Your eye for detail and quality helps to manage and log error messages and technical queries analyzing potential causes of issues.
• IT Hardware Management: You procure catalog and install IT hardware and provide end users with necessary briefings.
• Project Involvement: Every now and then you actively participate in IT projects such as deployments migrations moves and event support. Sometimes also larger roles might come your way to give you new insights in other dimensions and responsibilities.

• Relevant Qualifications: Ideally you have completed IT training (e.g. IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
• IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
• Technical Proficiency: Proficient in Windows 10/11 Microsoft 365 and Active Directory with hands-on experience in network and server infrastructure.
• Customer Service Skills: Excellent communication skills and a strong customer service orientation.
• Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
• Flexibility: Willingness to undertake occasional business trips.
• Language Skills: Fluency in English and you also have a good command of French and/or Dutch.

• Global Impact: Be part of a dynamic international company where your work supports teams across borders and cultures.
• Extra Time to Recharge: Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
• Grow With Us: Our e-learning platform gives you access to a wide range of training resources to boost your skills and career.
• No Minute Lost: Benefit from flexible working hours and a time account system - so you never lose a single minute.
• Celebrate Together: Whether its a Christmas or summer event we love creating moments that go beyond just being colleagues.

BaseBeyond aims to empower IT professionals to deliver excellence everywhere.
Building on a solid foundation of IT expertise we strive to surpass existing boundaries and embody our guiding principles: Empowering Excellence Everywhere.

Are you ready to boost your career with a dynamic international yet medium-sized company At BaseBeyond youll be part of a team trusted by clients worldwide for our competent and reliable services.

With operations in over 100 locations - including London Munich Madrid Dubai and Cape Town - we proudly offer IT services in 47 countries across Europe Africa and the Middle East. Since 2006 we have embraced growth and progress developing managed IT services through pragmatic reliable and future-oriented approaches.

Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond customer experience innovation and global collaboration define our mission.

We look forward to getting to know you.