Program Supervisor

Minimum Qualifications

Education: Bachelors degree in a recognized mental health discipline (social work psychology nursing rehabilitation counseling etc.).

Experience:

1. Minimum of 3 years of direct service experience working with individuals with mental illness.
2. Supervisory experience preferred.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite - 1225 Halsey St New York NY 11237

About the Role: This position supports the Program Director in overseeing clinical services staff supervision quality management property accountability fiscal oversight and community relations within a residential mental health program. The role ensures that treatment services meet regulatory standards staff receive appropriate guidance and training and residents receive highâquality rehabilitative and clinical support. This position plays a key leadership role in maintaining program compliance supporting staff performance and fostering a safe therapeutic environment for residents.

Primary Responsibilities:

Clinical Services Oversight

• Assign caseloads coordinate staff activities and oversee delivery of treatment services.

• Provide clinical oversight of symptom assessment and rehabilitative services.

• Monitor individual and group counseling sessions for quality and adherence to guidelines.

• Ensure staff gather and evaluate medical psychological and social information for treatment planning.

• Review case records treatment plans assessments progress notes and data entry for accuracy and completeness.

• Educate staff on available clinical services recreational activities and agency programs.

• Review crisis assessments and guide staff on crisis intervention techniques.

• Ensure staff accompany residents to medical social service and government appointments.

• Report serious incidents and complete incident reports.

• Lead clinical meetings in the Program Directors absence.

• Ensure compliance with safety and infectionâcontrol policies.

Personnel Supervision & Management

• Assist with scheduling timeâclock edits and ensuring compliance with attendance policies.

• Recommend disciplinary actions and conduct disciplinary counseling when authorized.

• Participate in performance evaluations recognition recommendations and merit assessments.

• Conduct staff supervision per program and division policy.

• Ensure staff complete required inâservice and vendorâprovided training.

• Conduct trainings on clinical topics charting safety plans emergency procedures and exposure control.

• Support employee accident reporting and workers compensation submissions.

• Monitor workplace morale and address harassment or discrimination concerns.

• Assist with onboarding orientation and supervision of volunteers and interns.

• Oversee administrative tasks such as recordkeeping equipment maintenance visitor reception and supply management.

Property Accountability

• Maintain accountability and serviceability of program property including vehicles.

• Report and investigate lost stolen or damaged property.

• Recommend purchases and conduct regular inspections of property and resident rooms.

• Establish keyâcontrol procedures.

• Recommend disciplinary action for staff negligence involving property loss or damage.

Quality Management

• Ensure compliance with federal state city and agency regulations.

• Monitor quality of rehabilitative services.

• Assist with missionâaligned program development.

• Coordinate with Quality Assurance and Corporate Compliance for audits.

• Review corrective action plans incident reports and evaluation reports.

• Assist with statistical data submission.

Fiscal Oversight

• Assist with budget control spending prioritization and monitoring.

• Review and recommend approval of purchase orders and financial requests.

• Oversee resident fund management and census monitoring.

• Support efforts to maximize revenue through entitlements and occupancy.

Consumer & Family Involvement

• Educate staff on the value and levels of consumer and family involvement.

• Develop strategies and activities that foster collaboration with families.

• Support development of consumer involvement committees.

Community Relations

• Promote mental health programs within the community.

• Serve as liaison to elected officials and community boards.

• Educate staff and residents on maintaining constructive community relationships.

• Collaborate with organizations on longâterm mental health program planning.

Investigations

• Conduct internal investigations of incidents as directed by the Program Director.

General Duties

• Use agency communication tools (computers phones etc.) regularly.

• Maintain consistent attendance and participate in onâcall rotation.

• Perform additional tasks such as facility inspections landlord communication hosting visitors and committee participation.

• Other duties as assigned.

Essential Knowledge Skills & Abilities

• Ability to coordinate staff activities and work within a multidisciplinary team.

• Strong project management delegation and taskâcompletion skills.

• Ability to manage resources effectively.

• Strong problemâsolving skills.

• Ability to work respectfully with residents families and staff with cultural sensitivity.

• Ability to serve as a positive role model.

• Ability to develop evaluate and modify case management plans.

• Strong written communication and documentation skills.

• Effective interpersonal communication and collaboration skills.

• Ability to work independently and adhere to safety and accountability standards.

• Strong emotional intelligence and compassion.

• Ability to identify problems and propose solutions.

• Reliable attendance and adherence to policies and regulations.

Required Experience:

Manager