Senior Credit & Collection Specialist

Responsibilities:

• Own and be accountable for assigned accounts and resolve timely overdue debts.
• Follow-up and convince customers for overdue payments.
• Manage strategically credit and debit amounts to minimize risk of overdue as well as reduce the potential refunds.
• Manage refund request on timely and compliant way.
• Respond to client account queries in a timely and professional manner.
• Works with all necessary stakeholders to resolve hold/release sales orders in accordance with internal rules and policies.
• Perform opportune Credit checks applying Credit policy and adequate strategy.
• Implement and supervise time-line of credit extension to avoid unexpected peak of overdue linked to CE expiry.
• Seek and implement effective collection techniques.
• Monitor aging balances and recommend write offs.
• Prepare monthly overview/reporting.
• Perform all administrative duties to ensuring daily operations efficiency.
• Assist in enforcing and monitoring the team adherence to policies & procedures to teams ensure compliance at all time.
• Contribute providing necessary audited information during periodic audits and respond timely to requests accordingly.
• Identify inefficiencies and propose develop and document new concepts or procedures.
• Contribute to the improvement of existing systems and/or implementation of new systems.
• Play a role model for other team members.
• Meet targeted monthly overdue KPIs with the ultimate target to reach the defined annual maximum ratio as per Sr. Finance management expectations.

Knowledge and skills expertise:

• A bachelors degree in accounting/finance or equivalent knowledge
• At least 5 years of experience as accounts receivable specialist preferably in the finance/banking industry
• Fluency in daily Account Receivables operations practices
• Familiar with accounting and treasury basics linked to account receivables responsibilities
• Very good analytical skills with proficiency in the Microsoft Office suite of products particularly Excel.
• Accurate and quality oriented with a strong process minded and adherence to policies
• Ability to work independently
• Excellent verbal and written communication skills and ability to drive negotiations
• Fluent in English: spoken and writing. A second language is a must and a third language is welcome (Desired languages: French Portuguese/Spanish)
• Strong interpersonal skills and ability to establish strong networking within a company active in a very multicultural environment
• Strong interest to understand Swift products and services and how the overall customer experience affects payment behaviours
• Interest in working with banking systems understand payment methods trends
• Team player
• SAP knowledge is a must (preferably recent modules such as S/4 BRIM and Fiori)

Working hours:

Based on country/sub-region assignment flexibility is required to adapt to the need to serve client accounts in their time zone/location. This may include adapting to Europe time schedule.

What we offer

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

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All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.