Title Review Specialist

About the team

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

Title review & risk assessment

Review title commitments title reports legal descriptions and related documents for U.S. residential mortgage transactions.

Confirm current vesting identify all liens judgments and encumbrances and validate that ZHLs lien position will be appropriately secured.

Identify and clearly document title defects curative items and exceptions that may impact insurability marketability or ZHLs collateral position.

Evaluate requirements and exceptions listed in title commitments and determine what is needed for clear-to-close from a title perspective.

Where appropriate recommend actions such as curative work updated title endorsements or escalations to protect ZHL from title-related loss.

Quality efficiency and process discipline

Apply a defect-prevention mindset focusing on up-front clarity that minimizes rework for title agents processors and underwriters.

Balance quality and speed consistently meeting or exceeding turnaround and volume expectations without compromising risk standards.

Use and help refine checklists SOPs and job aids that drive consistency in title review and conditions across the team.

Support adherence to investor insurer and internal ZHL requirements related to title vesting and lien position.

Cross-functional collaboration

Partner closely with the processing team to:

Clarify title-related conditions and curative requirements.

Structure effective requests to title/settlement partners.

Resolve open items quickly to keep files moving toward closing.

Work tangentially with underwriting aligning on acceptable risk for complex vesting/lien scenarios and escalation paths.

Communicate clearly in English providing concise actionable notes and condition language that nontitle experts can easily understand.

Building a new capability

Surface recurring defect patterns curative bottlenecks and risk themes to leadership to inform training technology and process improvements.

Participate in calibration sessions quality reviews and knowledge-sharing to strengthen consistency across the team.

Who you are

Required experience & skills

3 years of recent experience reviewing U.S. residential title commitments/reports for a U.S. mortgage lender title company or settlement agent with direct responsibility for clearing or conditioning title for closing.

Strong working knowledge of:

Vesting legal descriptions and property types

Liens judgments encumbrances easements and restrictions

Title insurance concepts including requirements vs. exceptions policy types and common endorsements

Demonstrated ability to identify title defects and curative paths and to translate those into clear actionable conditions.

Proven track record meeting production and quality metrics in a high-volume operations environment.

Excellent written and verbal English communication skills especially for documenting conditions and rationale clearly.

Mindset & behaviors

Collaborative and comfortable working closely with processing underwriting and external title/settlement partners.

Adaptable and comfortable with change as we design and refine this new teams scope tools and processes.

Willingness to learn new products states guidelines and systems as ZHLs business and risk framework evolve.

High degree of ownership and accountability for both quality (low title-related defects) and efficiency (turn time throughput).

Nice to have

Prior work in India-based operations supporting U.S. mortgage or title work.

Familiarity with common LOS and title/settlement platforms used by U.S. lenders.

How success is measured

Quality: Low rate of title-related pre-fund and post-close defects investor/insurer findings and curative rework.

Efficiency: Consistently meeting or exceeding turn-time and volume targets for title review and condition placement.

Consistency: Strong alignment with underwriting and collateral standards across reviewers and files.

Collaboration: Positive feedback from processing underwriting and title partners on clarity responsiveness and partnership.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers.

As the most-visited real estate platform in the U.S. Zillow helps millions of customers navigate buying selling financing and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology products and operations that power this experience.

Whether youre working in tech operations or shared services youll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender maternity status HIV status or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.