SSA Sales Specialist
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Job Location:
Boca Raton, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will do:
The SSA Sales Specialist supports field sales customer service and business partners by managing software support agreement quotations and system administration activities across multiple platforms. This role ensures accurate compliant and timely quotation while supporting customers and internal teams throughout the quotetofulfillment lifecycle. Operating across Salesforce SAP and internal licensing tools the role plays a key role in delivering highvolume support agreement quotations for the Software House and American Dynamics brands throughout the Americas region.
How you will do it:
Responsibilities
Manage highvolume software support agreement quotation requests for Access Control and Video Surveillance products prioritizing urgent and revenuesensitive orders and opportunities.
Proactively reach out to existing customers regarding software support agreements to drive renewals and maintain longterm relationships.
Ensure timely creation and delivery of software support agreement quotations utilizing Salesforce including responding to inquiries via email and phone.
Collaborate with OEM suppliers to obtain thirdparty quotes.
Monitor respond to and close Salesforce cases ensuring accurate redirection of requests when needed.
Support customers and field sales teams by answering inquiries redirecting requests appropriately.
Collaborate across departments to assist with the resolution of licensing billing and order discrepancies ensuring smooth order handling and strong customer satisfaction.
Communicate regularly with the licensing team regarding data support and registration change requests.
Maintain accurate documentation system data customer information and auditready records within licensing tools Salesforce and internal databases.
Contribute to maintaining an accurate and uptodate contact list for integrators and business partners.
Support team communication by ensuring processes procedures and training related to licenses and software support agreements are clearly documented and shared.
Document recurring issues process gaps and improvement opportunities to enhance operational efficiency and knowledge sharing.
Provide guidance and basic technical support to business partners regarding licensing structures product configurations and system requirements.
What we look for:
Key Requirements
Strong English proficiency (verbal and written).
Bilingual preferred (English and Spanish)
Proficiency with Microsoft applications (Excel Outlook Teams etc.)
Familiarity with Salesforce
Familiarity with SAP (preferred)
Highly detailoriented and organized.
Understanding of customer data management principles.
Comfortable managing diverse tasks and shifting priorities.
Able to work independently efficiently and with a continuous improvement mindset.
Creative problemsolver capable of addressing unique or nonstandard challenges.
HIRING SALARY: $60000 - 60600 (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
