Technical Engineer APAC
Share
Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Engineer APAC
The Position is based in Macao SAR
Department:Entertainment Division
Location:Macao Macao SAR
About Cartamundi
Cartamundi is the global leader in play solutions from playing cards to board games collectibles and trading card games. With 3100 team members worldwide we empower people everywhere to Live Different Play Different. Headquartered in Belgium our family-owned company operates 12 manufacturing sites and a global network of design and sales offices across the U.S. Mexico Latin America Europe and Asia Pacific.
Our portfolio includes iconic heritage brands like Bicycle Bee and Copag alongside many beloved local brands. Were also a trusted production and distribution partner for the worlds leading toy and entertainment companies.
With roots dating back to 1765 we combine centuries of craftsmanship with forwardthinking innovation including digital experiences. Our strategy focuses on sustainable profitable growth preserving our planet and our company for generations to come.
BECOME A CARTAMUNDIAN We Can. We Care. We Do. We Play. We Connect.
Your Opportunity
The Product Support Engineer will be responsible for supporting our electromechanical product internally and externally. The role includes responsibilities across the lifecycle of the product from assembly testing deployment training and service.
How You Will Contribute
- Work with the Lead Product Engineer to plan for product deployments including gathering information to ensure successful operation for each customer and validating product is set up correctly according to individual account needs.
- Commission the product at customer sites and provide training. This includes updating and creating training materials.
- Provide preventative maintenance and warranty service including troubleshooting and repairs in the office and at customer sites.
- Write detailed site visit reports after customer visits and input relevant data in our logs and customer records. This includes documenting insights gathered that can be used to inform product improvements and innovation efforts.
- Communicate with sales partners customers and 3rd parties to organize installations and resolve issues.
- Work with the product develop and manufacturing teams to document and implement product and process improvements diagnose product performance issues recommend solutions and work arounds based on a deep understanding of the product and customer needs.
Who You Are
- Engineering Tech degree or equivalent training/experience
- The ability to ensure product success at dynamic customer sites from initial installation to troubleshooting to service in Macau.
- The ability to travel if needed. (primarily within Macau and broader APAC region.)
- Attention to detail and ability to produce basic reports and technical documents.
- A comfort level working both alone and in small teams.
- A working knowledge of mechanical and electromechanical engineering principles.
- Familiarity with manufacturing and assembly principles of PCBs and injection molded plastics is a plus
- Technical aptitude with electronics.
- Superior verbal and written communication skills.
- Customer service mentality.
- Detail and process oriented.
- Ability to balance competing priorities.
- Agility and flexibility.
- Strong organizational skills and ability to quickly respond to changing priorities
- Superior communication skills (listening verbal and written)
- Critical thinking and problem solving skills.
- Advanced problem-solving skills for complex issues and identifying root causes.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations to enable individuals with disabilities to perform the essential functions.
- Frequent use of telephone and computer.
- Must be able to lift to thirty-five pounds walk up and down steps and sit for prolonged periods of time (6 - 8 hours a day).
Why Working With US
- Be part of a global leader in gaming technology where your work directly supports highperformance products used in fastpaced realworld casino environments.
- Work in a culture built on trust integrity and professionalism where safeguarding sensitive and proprietary information is a core value.
- Gain handson experience across diverse settingsfrom live gaming floors to backoffice training areas and manufacturing facilitieskeeping your work dynamic and engaging.
- Collaborate with talented crossfunctional teams who value strong communication shared problemsolving and the opportunity to lead when challenges arise.
- Develop and strengthen your technical skills through regular use of industrystandard tools software and equipment.
- Join a supportive environment that encourages continuous learning adaptability and growth in a role that has visible impact on customer operations.
- Work in our Macau facility placing you at the center of one of the worlds most vibrant and technologically advanced gaming markets.
- Contribute to a company that values precision teamwork and innovationwhere your expertise helps shape exceptional customer experiences.
DEI Statement
Cartamundi is an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities. We do not discriminate on the basis of sex gender identity or expression sexual orientation race or ethnic origin colour religion or belief age disability national or social origin marital or family status genetic or health information veteran or military status or any other characteristic protected by applicable law.
Required Experience:
IC
Key Skills
- Computer Science
- Electrical Engineering
- Active Directory
- Tcp/IP
- OS
- Database
- Linux
- Java
- fax server
- Troubleshoot
- Complex issues
- Problem Resolution
- hardware
- Technical Support
- UNIX
About Company
At Cartamundi, our printing presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturers in the world. Are you familiar with well-known brands like Monopoly®, UNO®, Magic: the Gathering®, Guess Who?®, Pokémon®, and Trivial ... View more
