IT Field Technician – Albuquerque Metro Area (On-Site)
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Job Location:
Albuquerque, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Must be able to work in person at various locations in the Albuquerque Metro
Who We Are
At UnityBPO we deliver advanced Healthcare IT services that support clinicians across the country. Our technology and service solutions help healthcare organizations reduce costs increase efficiency and give clinicians more time to focus on patient care.
Supporting over 70000 clinicians nationwide UnityBPO partners with healthcare providers across acute care post-acute and ambulatory environments. Our team combines technical expertise with a commitment to service excellence to transform how healthcare technology supports patient care.
At UnityBPO our mission is simple: Transform healthcare delivery by creating a better life every day.
KEY RESPONSIBILITIES AND DUTIES
- Create an exceptional customer service experience by bringing your polished communications patience and empathy to the customer.
- Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office Win11 VPN Active Directory customer specific software applications laptops desktops printers VOIP telephony etc.).
- Provide trouble shooting assistance to clinicians doctors nurses and other caregivers and ensure their inquiries are resolved effectively.
- Effectively use remote assistant tools including knowledge base to diagnose customer issues to resolved within target time limits
- Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
- Change is consistent in our environment and your adaptability to these changes is critical to our success.
- Your ability to learn effectively and apply multiple types of training platforms including classroom on the job web based and job shadowing is essential to perform as expected.
- Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
- Appropriately document all required information into the ticketing system.
- Proactively identify opportunities to improve the environment and culture.
- Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
MINIMUM REQUIREMENTS
- High School diploma or G.E.D equivalent.
- 1 year experience supporting troubleshooting and repairing PCs.
- Working knowledge of PC hardware and software Operating systems Network settings and Microsoft Office applications.
- Have reliable transportation.
- Excellent verbal and written communication skills.
- Must be able to lift/transport moderately heavy objects such as computers and peripherals up to 50 lbs.
- Flexibility to occasionally work outside normal hours when needed.
- Ability to maintain strict confidentiality of patient client and company information.
PREFERRED REQUIREMENTS
- CompTIA A certification
- Experience working in a healthcare environment
- Knowledge of medical-based terms and phrases are a definite advantage.
PERSONAL ATTRIBUTES:
We are looking for someone who demonstrates:
- Integrity accountability and professionalism
- Strong teamwork and collaboration skills
- Excellent listening and problem-solving abilities
- Ability to work independently and proactively in a fast-paced environment
- Strong analytical skills and attention to detail
- Commitment to maintaining compliance and confidentiality standards
Why Join UnityBPO
Your work directly supports healthcare providers and helps ensure clinicians can focus on what matters most patient care.
Disclaimer
- The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this position.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status..
Required Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
We Are a Lifeline to Clinicians and Patients With the Technology They UseClinician / Provider Experience Multi-tier 24/7 Technical Services Multi-tier 24/7 EHR & Clinical Services Concierge services Telehealth Support & Services IT & Device as a Service HealthPlace Services™ EHR Desig ... View more
