Supervisor, Novice Instruction

Edmonton - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

YOURE A natural leader WHO BUILDS strong TEAMS AND DELIVERS EXCEPTIONAL experiences.

The Opportunity

While youre passionate about developing people you also understand the importance of operational excellence and regulatory compliance. As a Novice Instruction Supervisor you play a key part in ensuring AMAs Driver Education programs are delivered to the highest standards.

Reporting to the Manager Driver Education Novice this role supports the delivery of classroom and in-vehicle driver education programs across Alberta. You will work collaboratively with instructors supervisors administrators and leadership to ensure Alberta Transportation requirements and AMA standards are met while delivering a consistently excellent member and client experience. Youll also be a key point of contact for resolving concerns supporting instructor performance and identifying opportunities to improve service quality.

The Team Youve Been Looking For
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

Competitive salary and flexible benefits
Employer-paid retirement savings program
Employee-exclusive discounts on travel insurance memberships and more
Free travel medical insurance for you and your immediate family
Ongoing professional development
Paid vacation and personal days including a Volunteer Day and Me Day
Flexible work models that make sense for your lifestyle

Who You Are

Youre a people-focused leader who thrives in a fast-paced service-driven environment. You bring strong judgment adaptability and a collaborative mindset to everything you do. You believe in treating people like family holding teams to high standards and continuously improving how work gets done.

You are:

A confident leader and mentor who builds trust and engagement
Passionate about customer service and member experience
Comfortable managing multiple priorities and resolving complex issues
Organized detail-oriented and confident making sound decisions
A strong communicator who can deliver both positive and difficult messages with professionalism
Aligned with AMAs purpose and values and motivated by meaningful work

How Youll Make an Impact

In this role you will:

Support the delivery of Driver Education programs in alignment with Alberta Transportation School Licensing requirements and AMA standards
Work closely with instructors and supervisors to ensure quality consistency and compliance across classroom and in-vehicle instruction
Support instructor recruitment onboarding training and ongoing development
Monitor service delivery performance trends and quality metrics and recommend improvements as needed
Act as a first point of contact for escalated student parent or instructor concerns ensuring fair and timely resolution
Collaborate with Driver Education leadership Field Managers Senior Instructors and administrators to identify service gaps and implement solutions
Share preventative guidance training opportunities and best practices with the instructor network to improve satisfaction and reduce complaints
Contribute to continuous improvement initiatives curriculum support and community events as required

What You Bring to the Table

To be successful in this role you bring:

A high school diploma
A minimum of five years experience in driver education or a related field
Demonstrated experience in leadership coaching and performance management
Experience supporting recruitment onboarding and development of instructors or contractors
Strong problem-solving and conflict-resolution skills in a customer-focused environment
Ability to produce high-quality results within tight timelines

Licensing and Requirements:

Valid Class 1 2 or 4 Alberta Operators Licence with a clean 10-year Drivers Abstract
Licensed Alberta driving instructor with appropriate endorsements for novice in-vehicle and classroom instruction
Knowledge of Alberta Transportation School Licensing requirements and AMA Driver Education standards
Security Clearance including Vulnerable Sector Check

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.

WORK MODEL:

In-Office

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Required Experience:

Manager

YOURE A natural leader WHO BUILDS strong TEAMS AND DELIVERS EXCEPTIONAL experiences.The OpportunityWhile youre passionate about developing people you also understand the importance of operational excellence and regulatory compliance. As a Novice Instruction Supervisor you play a key part in ensuring...