Service Delivery Consult (GHR) Compensation

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs which may include Payroll Benefits Compensation Learning and Development (LD) Retirement Shared Services or Staffing. Key responsibilities include operational process execution quality assurance and ensuring proper controls are in place. Job expectations include understanding the programs/products operational requirements end-to-end processes and oversight necessary to deliver HR programs.

Service Delivery Consultant in Global Compensation Delivery responsible for various processes supporting the Banks Compensation practices and application support for systems used by managers and HR users.

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Responsibilities:

• Liaison with Technical partners to support design test and implement applications to support compensation programs

• Support work streams or initiatives related to administering compensation programs and partners

• Help identify and resolve potential issues within compensation delivery and related processes

• Support Risk Business Control and Audit initiatives relating to processes in scope

• Supports the evaluation of existing processes technologies and routines to drive process improvements

• Supports the implementation of controls to mitigate and manage compliance and operational risk

• Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively

• Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements

• Supports initiatives and routines by identifying solutions that meet business needs and priorities

Required Qualifications:

• Demonstrated analytical and research skills - ability to communicate and analyze multi-dimensional data draw conclusions and evaluate business gaps & requirements

• Must have strong communication skills both oral (e.g. telephone telepresence meetings) and written (e.g. e-mail presentations)

• Highly organized with strong attention to detail and a high level of accuracy

• Acts with a sense of urgency works well under pressure is responsive and drives issues through completion

• A team player who thinks and acts across-functions

• Proactive and focused on continuous improvement is a self-starter with a desire to learn

• Proficient with Microsoft products (Outlook Excel Power Point Word)

Desired Qualifications:

• Experience with projects including defining business requirements conducting user acceptance testing and detailed validation

• Prior Global Human Resources experience with an expertise in Compensation

• Experience with Agile project methodology

Skills:

• Analytical Thinking

• Critical Thinking

• Decision Making

• Payroll Management

• Process Management

• Business Operations Management

• Influence

• Problem Solving

• Quality Assurance

• Strategic Thinking

• Business Process Analysis

• Data Governance

• Policies Procedures and Guidelines Management

Shift:

Hours Per Week: