Laboratory Express Dispatch Manager
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Laboratory Express Dispatch Manager
Location: Eads TN
Department: Operations Dispatch
Reports to: COO
Schedule: Full-Time with 24/7 Operation (includes nights weekends and holidays)
About the Role
The Dispatch Manager oversees the realtime coordination of nationwide medical courier operations supporting clinical labs hospitals pharma and research organizations. This role manages a highvolume dispatch center directs a network of vendors and ensures safe compliant and ontime pickup/delivery of specimens and other healthcare materials.
This manager must be self-motivated and highly skilled in NFO (Next Flight Out) shipments airline counter processes and rapid decisionmaking in a 24/7/365 environment.
Key Responsibilities
Dispatch & Operational Execution
- Lead the daily dispatch operation assigning and monitoring work performed by vendor couriers across multiple regions and schedules.
- Manage all service types including STAT scheduled ondemand routed and NFO shipments.
- Coordinate NFO workflows: booking flights communicating with airline counters confirming tender/cutoff times tracking flight statuses and ensuring proper chain of custody.
- Optimize routing and vendor utilization while minimizing delays deadhead and cost.
- Ensure full compliance with regulatory requirements including HIPAA OSHA DOT and Air Cargo operational procedures.
- Respond to issues such as delays vendor cancellations weather events and flight changes with proactive solutions.
- Oversee afterhours overnight weekend and holiday dispatch coverage for a 24/7/365 operation.
Vendor & Team Leadership
- Manage and support a team of dispatchers; provide ongoing coaching training and performance feedback.
- Coordinate with general contractors ensuring proper onboarding expectations route understanding and compliance with service standards.
- Conduct postincident reviews with dispatchers and vendors to ensure process improvements.
Customer & Stakeholder Communication
- Serve as the escalation point for hospitals laboratories clinics pharma and internal partners.
- Deliver proactive ETA updates service recovery communication and incident followups.
- Work closely with Leadership and field operations on client expectations service issues and new account launches.
Quality Compliance & Continuous Improvement
- Monitor SLAs including STAT response time ontime performance and specimen integrity accuracy.
- Conduct documentation audits to ensure proper chain of custody NFO documentation temperature logs and SOP adherence.
- Lead root-cause analysis and corrective action plans following service failures or specimen integrity concerns.
- Improve dispatch processes workflows and efficiency through data insights and vendor performance trends.
Required Qualifications
- 35 years dispatch/operations experience in medical courier laboratory logistics aviation cargo or timecritical delivery.
- Experience managing NFO shipments is required.
- Previous leadership experience (dispatcher lead supervisor or manager).
- Strong knowledge of HIPAA chain of custody cold chain handling and specimen transportation standards.
- Familiarity with dispatch/TMS systems GPS tracking and flight tracking platforms.
- Strong communication skillscalm clear and professional during highpressure situations.
- Ability to work in and support a 24/7/365 environment including nights weekends and holidays as needed.
Preferred Qualifications
- Experience scheduling NFO shipments.
- Experience coordinating general contractor/vendor companies.
- IATA/ICAO Dangerous Goods Awareness.
- Experience with airline counter operations or air cargo logistics.
- Multiregion or multistate dispatch oversight.
Core Competencies
- Urgency & DecisionMaking: Ability to triage complex timecritical workloads quickly.
- Operational Excellence: Routing ETA management and realtime problem solving.
- Compliance Mindset: Protects patient data and specimen integrity at all times.
- Leadership: Coaches dispatchers and manages vendor expectations and performance.
- Customer Focus: Clear proactive communication to maintain client trust.
- Analytical Skills: Uses data to identify trends and implement improvements.
Work Environment
- Fastpaced dispatch center with continuous realtime communication.
- Extended computer/phone work.
- Occasional need to handle packages up to 3050 lbs
- Scheduling airport/NFO handoffs.
- Must be able to support an operation running 24/7/365.
Required Experience:
Manager
Key Skills
- LTC Pharmacy
- Customer Service
- Organizational skills
- Freight Experience
- Computer Skills
- Microsoft Outlook
- Warehouse Experience
- Computer Literacy
- Dispatching
- Heavy Lifting
- Fleet Management
- Logistics
About Company
LABExpress Logistics powered by innovative Application Based technology and unsurpassed service levels created by dedicated, experienced team members About Us Contact Us LabExpress Logistics powered by innovative Application Based technology And unsurpassed service levels
