Camp Sales Advisor

Position Summary:

TheCamp Sales Advisor will be responsible for the full sales lifecycle of our Camp Sales Department and camp offerings. The role focuses on conversion of high-volume youth camp inquiries into enrollments by providing expert consults recommending the right program mix responding timely to questions and utilizing technical selling skills. You will own the lifecycle of the enrollment process for the Camp Program and serve as the point of contact for the customer for the duration of the process while maintaining an accurate pipeline of prospective and enrolled business.

Position Responsibilities:

• Lead intake and qualification: Rapidly respond to inbound leads from web forms paid media referrals events chat and phone; meet SLA within minutes/hours
• Determine customer needs and expectations while making expert recommendations to maximize the customers experience
• Educate customers about camp programming features and benefits of IMG Academy camp programs; through demonstrated product knowledge in all areas of the camp program
• Consultative selling and closing: Conduct structured discovery calls with parents and athletes; address timing sport level fit duration and training objectives to determine best recommended programing
• Guide families through the enrollment process through education of our full suite of product offerings and addons while setting clear next steps and confirm expectations
• Host prospective customers while on campus to learn about our Camp programs; lead tours and convert on-site
• Pipeline management and CRM excellence: Properly and effectively use the necessary CRM software to track pipeline sales scheduled follow-ups and record pertinent notes for each customer; maintain an inspection-ready pipeline
• Manage a prioritized inbound queue with disciplined follow-up cadences through phone and email
• Collaboration and market development: Work closely with the Camp Sales Manager to create effective strategies for increasing camp enrollment through retention strategies and new enrollment conversion
• Identify new opportunities for business development designed to increase camp program enrollment (families teams clubs); prospect potential camp customers through daily phone calls email or other outreach strategies (typically 50 phone calls per day) for leads and re-engagement
• Maintain close relationships with related departments on campus to ensure proper client transition from sales to customer support
• Team support and campus presence: Provide support and cover for other advisors including tours with prospective families teams groups and at times language translations
• Attend regular team meetings and support peers as needed; mentor other team members on inbound excellence
• Maintain a thorough knowledge of IMG Academy campus schedules housing dining facilities and sport-specific program details
• Adhere to all company policies procedures and business ethics codes; other duties as assigned
• Performance Metrics: Speed-to-lead first-contact rate show rate to consult
• Close rate by source (web paid events) average revenue per enrollment and add-on attachment rate
• Pipeline coverage forecast accuracy and sales cycle time
• Tour-to-enrollment and event-day conversion; re-enrollment and multi-program expansion
• Data hygiene and SLA adherence

Knowledge Skills and Abilities:

• Marketing Sports Marketing Sports Management Business or related majors preferred
• 35 years of quota-carrying inbound sales experience in camps youth programs ticketing memberships or hospitality; demonstrated track record of sales revenue
• Experience with high-volume calling following up on leads and generating pipelines; strong phone and virtual consult skills with parents of youth/teen athletes
• General knowledge of sports and youth sports pathways; ability to personalize sport/session recommendations
• CRM proficiency and MS Office; attention to detail and disciplined activity hygiene
• Excellent written and verbal communication skills; desire to work collaboratively with colleagues
• Ability to manage time effectively meet personal and company goals and work effectively with other members of the advisor team
• Flexibility to work peak seasons evenings/weekends aligned to parent availability and event schedules

Preferred Skills:

• Bilingual (Spanish/English)
• Network in youth sports ecosystems (club/HS/AAU/ECNL) and experience hosting groups/teams
• Masters degree in Sports Management Business or related field

Physical Demands and Work Environment:

• Ability to work flexible hours to include nights weekends and holidays is required
• Ability to lift move push and pull equipment or boxes in excess of 40lbs.
• Should be able to handle outdoor temperatures for a reasonable period of time.
• Must be able to move around campus which includes gym turf fields etc.

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Dont meet every single requirement We are dedicated to building a diverse inclusive authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.