Senior DevOps Engineer

About PHOENIX

PHOENIXRetail LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern confident and effortless stylewhether dressing for work everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores 50 Bonobos Guideshops and online at.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980 the brand has embraced a design philosophy rooted in modern confident and effortless style. Whether dressing for work everyday or special occasions Express ensures you look and feel your best wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico the store and the Express mobile app.

In this role we are seeking a talented Sr. DevOps Engineer for our engineering team with experience to design implement and scale our technologies approach and platform to support our HA systems. Responsible for deploying & maintaining deliverables in all phases of the Software Development Life Cycle (SDLC) by collaborating with business development & systems engineering teams. Responsibilities include scope definition for infrastructure infrastructure build out application environments maintenance application deployment application robustness testing through performance testing and continued application support through on-call cadence. Qualified candidates will bring the latest software development automation and deployment practices. You will develop systems to accelerate our deployments for a variety of software projects use your talents and passion to build out complete enterprise systems. Work collaboratively with the developer to automate deploy operate maintain and monitor our systems in multiple data centers.

KEY RESPONSIBILITIES

• Hands-on leadership of Architecture design and work closely with developer along with supporting operations functions within an Agile/Scrum environment
• Responsibility for related application technology and data scalability and security pertaining to application growth.
• Gather requirements create plans create an estimated timeline and execute the project.
• Lead the high-quality execution of software products against project plans and delivery commitments.
• Establish milestones for infrastructure buildouts engineering development testing and implementation of application environments.
• Responsibility for multi-channel software development lifecycle enhancements/modifications system configuration migrations/upgrades and production support.
• Provide support and troubleshooting for all related systems and technologies
• Responsible for being a technical subject matter expert on Cloud related technologies
• Production Operations and support.
• Participate in troubleshooting efforts to find the root cause and provide valuable suggestions to prevent this from happening again.
• Provide guidance and standards for application optimization techniques such as CDN Cloud and caching techniques
• Influence the business strategy across Engineering and all of Phoenix Retail Org by articulating key architecture design or technology challenges and building understanding among executive decision makers.
• Resolve difficult technical issues remove obstacles for teams and help all projects to move forward on schedule budget and meeting
• Build and operate a high performance stable and resilient cloud platform
• Champion Site Reliability Engineering
• CI/CD Automation: Build and refine pipelines using GitHub Actions and Argo Workflows to support engineering.
• Security & Compliance: Implement and manage WAF (Akamai WAF GCP Cloud Armor AWS WAF) rules and security protocols to protect our edge and internal services.
• Traffic Management: Configure and tune Nginx ingress controllers Load Balancers and CDN (Akamai) strategies to ensure low-latency delivery of services.
• Work closely with our cross functional IT and technology partners to ensure system interactions are top notch and to your standard.
• Align our technology with business strategy including scope definition cost estimations resource allocation business requirements process design technical specifications data management compliance testing.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Education: Bachelors Degree in Information Technology Computer Science Engineering Business Administration or related field
• Years of Experience: 7 - 10
• 5 years of hands-on experience implementing operating and maintaining infrastructure for high volume enterprise applications.
• 5 years of experience in distributed system development (design and support of systems with scalability and disaster recovery robustness) to support compute use cases for business requirements.
• 3 years of implementation and operations experience with production systems in public cloud environments (GCP preferred).
• Hands-on experience automating infrastructure operations and with modern best practices such as infrastructure-as-code cross-region & multi-provider redundancy and event correlation solutions.
• Proficient with containerization and cluster management technologies including Kubernetes and Docker
• Deep understanding and hands-on experience with Cloud Native deployment and monitoring tools/technology with a expertise in areas like Kubernetes Helm charts container based deployment Service Mesh Prometheus Grafana etc.
• Motivated by a DevOps culture and Site Reliability Engineering concepts

CRITICAL SKILLS & ATTRIBUTES

• 5 years of experience in operating systems (Windows RedHat CentOS Amazon Linux) networking (Akamai Nginx Apache AWS/GCP VPC) and/or software (Terraform Bash Sh) packages.
• 5 years of experience integrating monitoring alerting and reporting tools (NewRelic Akamai Grafana Elasticsearch Prometheus) with existing and newly developed systems.
• 4 years of cloud engineering and development experience. Must have experience extending and supporting cloud-based systems using Terraform and GCP or AWS.
• 3 years of experience implementing and supporting microservices architecture using containers with tools such as Docker AWS ECS or GCP Compute/GKE.
• 3 years of experience working with database systems such as Cloud SQL BigQuery AWS RDS Oracle SQL MongoDB & Elasticsearch.
• Design and Build CI-CD pipeline for code deployment using Argocd Argo Workflow GitHub Actions also supporting legacy processes in Travis Codebuild Jenkins and Bamboo.
• Experience in supporting open-source Web and Application Services (Java Ruby PHP Python Perl)
• Experience with bash perl or other shell scripting required.
• Experience with git fundamentals required.
• Experience with Level 1 & 2 support monitoring of customer and business systems and participate in 24/7 on-call support activities
• Deep working knowledge in multi-channel applications that affect eCommerce including Order Management System mobile social and SAAS mashups
• Experience in SOX / PCI Compliance
• Retail experience

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An equal opportunity employer PHOENIX does not discriminate in recruiting hiring or any other terms and conditions of employment hiring on the basis of any federal state or locally protected characteristic. PHOENIXonly hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability please call 1- and say Associate Relations orsend an e-mail toand let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition PHOENIX will not consider or approve payment to any third-parties for hires made.