Audio Visual Specialist

Innovation starts from the heart. At Edwards Lifesciences were dedicated to developing ground-breaking technologies with a genuine impact on patients lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale enabling our diverse teams to optimize both efficiency and success.

As part of the Global Audiovisual team your expertise and commitment will help facilitate our patient focused mission by delivering reliable high quality AV services that support day to day operations and mission critical executive communications.

How youll make an impact:

The Audiovisual Specialist is responsible for designing supporting and maintaining professional audiovisual systems across conference rooms collaboration spaces and event environments. This role applies intermediatelevel engineering expertise to ensure reliable highquality AV experiences that support business operations meetings and enterprise events.

The position works independently on standard assignments while collaborating with senior engineers vendors and crossfunctional partners on more complex projects. This role represents Global Audio Visual to business partners and senior leadership including executives CVPs and the CEO and is expected to operate with a high degree of professionalism discretion and technical confidence.

• Provide daytoday support troubleshooting analysis testing implementation and maintenance for AV systems infrastructure equipment and software.
• Perform moderately complex AV engineering activities including:
  • Technical lead in the design and build of AV systems and technologies at new or renovated facilities.
  • AV system administration and operations.
  • Implementation of new applications and/or service offerings.
  • Evaluation testing and proofofconcept initiatives.
  • Maintenance and upgrade activities on AV applications and platforms.
  • Validation activities (authoring reviewing and testing).
• Serve as a technical lead in the administration and operations of AV applications and technologies.
• Lead RASP initiatives (reliability availability scalability and performance).
• Resolve problems by performing root cause analysis and developing and leading the implementation of moderately complex corrective and preventative actions.
• Evaluate new applications technologies and service offerings in collaboration with internal partners and vendors.
• Lead and facilitate technical business requirements gathering sessions through direct engagement with business stakeholders.
• Author and maintain device network and system documentation.
  

Regional Support & Travel Responsibilities:

• Provide regional remote AV support acting as a technical escalation point for break/fix issues and service disruptions.
• Provide regional onsite travel support for break/fix resolution and new AV installations as required.
• Travel once or twice per quarter to support highvisibility regional events including:
  • AllEmployee Meetings
  • CVP leadership meetings
  • Board of Directors meetings
  • ELT and CEO visits
• Support both planned and reactive executive engagements ensuring a seamless and highconfidence AV experience.
  

Live Production & Executive Event Support (Critical Component):

• Provide live event and production support for executivelevel meetings and businesscritical events.
• Demonstrated experience in corporate live production including show calling runofshow execution and onsite event leadership is strongly preferred and considered a significant plus.
• Serve as an onsite AV lead during executive events coordinating technical execution vendors and internal stakeholders.
• Interact directly with senior executives and leadership teams representing Global Audio Visual with professionalism and authority.
  

Role balance: Approximately 80% service maintenance and operational support and 20% live event support. While live support represents a smaller percentage of time it is a missioncritical responsibility with high visibility and impact.

What youll need (Required):

• High school diploma and solid relevant work experience across IT Infrastructure Network/ IT Infrastructure Systems/ Enterprise Applications.
• University degree professional certifications (e.g. MCSA CCNA or VCA) preferred.
• Fluency in English; additional languages are an advantage.
  

What else we look for (Preferred):

• Ability to travel within the EMEA region.
• Experience supporting systems in a live production environment.
• Familiarity with Crestron electronics is a plus.
• Broad technical knowledge across multiple technologies with deeper expertise in at least one or two technology stacksespecially in the engineering and design of AV applications related technologies and their integration with critical infrastructure.
• Moderate understanding of core IT domains including equipment configuration network addressing and routing VoIP BC/DR server administration virtualization (server and desktop) storage email systems database management and application support.
• Strong problemsolving abilities.
• Solid grasp of troubleshooting techniques and a willingness to adapt and learn new technologies.
• Strong customerfocused mindset with excellent communication skills.
• Effective timemanagement and proven problemresolution skills.