Live Chat Customer Agent
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The Live Chat Customer Agent at Ascendant Insurance Solutions will provide real-time support to policyholders prospective clients and partners through live chat platforms. The agent will assist with inquiries policy information claims status and general insurance guidance to ensure a seamless and positive customer experience while maintaining compliance with company policies and industry regulations.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information regarding insurance products coverage options policy details billing and claims.
- Resolve customer concerns efficiently or escalate complex issues to appropriate departments.
- Document all chat interactions accurately in the companys CRM system.
- Maintain knowledge of insurance products services policies and regulatory requirements.
- Identify opportunities to cross-sell or upsell insurance products where appropriate.
- Ensure compliance with privacy laws security protocols and internal company policies.
- Contribute to team goals and performance metrics including response time and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent required; bachelors degree in business communications or related field preferred.
- Previous experience in customer service preferably in insurance finance or a regulated industry.
- Excellent written communication and typing skills.
- Strong problem-solving and active listening skills. >Ability to multitask and work in a fast-paced high-volume environment.
- Proficiency with CRM systems live chat software and Microsoft Office Suite.
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
