Customer Service Representative
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Description
- Act as the primary point of contact for all customers clients and guests throughout their lifecycle in the training center.
- Perform frontoffice duties providing information related to training processes (schedules changes etc.) and logistics (hotel transport visa) and addressing reasonable customer requests.
- Complete TSA requirements including taking copies of required documents and photographs for each TSA client training on a nonUS passport.
- Provide weekend coverage from 06:0018:00 on Saturday and Sunday with some flexibility in arrival and departure times.
- Open the facility (unlock front door) and manage the client checkin process (badges briefings answering questions).
- Guide clients to Training Center amenities; such as coffee snacks and restrooms.
- Escalate and report any issues promptly.
- Demonstrate professionalism punctuality and strong customerfacing skills in a highactivity environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential is a nonexclusive list and may be updated at any time.
- Occasionally ascends or descends ladders stairs scaffolding ramps and poles.
- Occasionally moves in different positions in tight or confined spaces.
- Constantly remains in a stationary position standing or sitting.
- Occasionally moves about to accomplish tasks or travel.
- Occasionally adjusts or moves objects up to 20 pounds.
- Constantly performs repeating motions involving wrists hands and fingers.
Minimum Qualifications
- High school diploma or equivalent.
- 12 years of customer service experience in a busy customerfacing environment.
- Strong customer service and interpersonal communication skills.
- Professionalism and ability to support clients in a fastpaced setting.
- Basic administrative and organizational skills.
Preferred Qualifications
- Spanish language skills.
- Experience in aviation or hospitality environments.
Benefits:
Competitive compensation package
Internal career growth opportunities
401(k) match
Clean climatecontrolled work environment
EVerify
As a Federal Contractor CAE participates in the EVerify Program to confirm employment eligibility in the United States. For more information about your rights please refer to the EEO is the Law poster.
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About CAE
At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
Position Type
Part-time (US)Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race color national origin age religion sex disability status protected veteran status or any other characteristic protected by federal state or local CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at .
Data Privacy
CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
