Supervisor, Family Outreach

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion Inclusion Justice Dignity and Hope. And we have fun!

Sounds pretty great doesnt it It is!

The Family Outreach Program a community-based program operating in neighbourhoods across Waterloo Region works with families with children aged 17 and under to prevent and reduce the effects of poverty. Family Outreach Workers support parents and guardians to meet their familys basic needs by brainstorming solutions together connecting them with resources in the community and when necessary providing direct supports. The Family Outreach Supervisor will possess and utilize their passion for coaching and developing people and teams. They will work with the program Manager to implement the vision of the Family Outreach Program by leading and supporting the team and building administrative capacity.

This is a full-time (37.5 hours per week) contract position from approximately April 7 2026 to March 5 2027. Schedule generally Monday to Friday 9:00am to 5:00pm with very occasional evening or weekend work opportunities. Valid G class drivers license and access to a reliable vehicle is required for frequent travel throughout Waterloo Region. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment.

Key Responsibilities:

• Lead develop and support the team members working within the Family Outreach program including staff volunteers and students

• Supervisory responsibilities for health and safety within each program; ensuring a physically and psychologically healthy work environment for all team members

• Responsible for scheduling and the allocation of staff students and volunteers based on the needs of each program and/or site

• Maintain communication with staff team carry out coaching regular check ins and reviews and supporting staff professional development

• Coordinate program design and delivery ensuring timely and appropriate services to meet the needs of the Family Outreach program at multiple sites across the Region

• Responsible for overseeing and supporting the day to day operations of the Family Outreach Program including program budgets expenses coordination of data collection staff and participant safety

• Develop and maintain a strong administrative foundation for the program and staff team

• Support the Program Manager with creating reports and proposals to support or source funding by sharing program insights collecting registration and financial records and coordinating program data collection

• With the program Manager build and maintain solid and fruitful relationships with community partners and agencies to better serve families and address gaps in support

• Represent House of Friendship at various community development and neighbourhood related meetings and community forums; bringing relevant issues and solutions to the conversation

• Take a lead role in community consultation and community leadership development initiatives

• Very strong leadership team building and decision-making skills required including demonstrated strength in coaching and developing people and teams

Job Specific Knowledge/Skills:

• Strong experience and proven skills in holding difficult conversations with staff students and/or volunteers

• Ability and experience coaching and mentoring for personal growth and development including the ability to coach others through conflict

• Demonstrated innovative approach to coordinating and administering programs

• Training experience or knowledge of conflict transformation conflict management or mediation is an asset

• Demonstrated skill in building and maintaining productive relationships (staff community partners funders)

• Excellent written and verbal communication skills and ability to create and implement processes

• Knowledge of local community agencies and resources is an asset

• Experience working with a budget and managing program expenses is an asset

• University degree or college diploma in related field of study required

• 3 or more years of experience working in the area of social work community development or related field with a passion for supporting those experiencing low income and preventing the effects of poverty

Education/Experience:

• 3 or more years of experience leading a team preference to leading a remote work team

• Experience working with students and volunteers considered an asset

• Experience in supporting newcomers with a strong understanding of settlement processes and a demonstrated ability to lead a team effectively in this area

• Commitment to understand and uphold the mission and values of House of Friendship is expected

Critical Skills:

• Exemplary emotional intelligence resilience communication conflict management and problem solving skills required

• Ability to work professionally as a team member with staff participants and community members

• Build solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomes

• Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner

• Experience or strong interest in working with diverse populations including people from various cultural background income levels and sensitivity to their needs

• Strong intercultural competency with the ability to recognize and respect cultural diversity able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace

• Experience with and commitment to using an anti-racism anti-oppressive and trauma informed approach in consultation program design evaluation processes and service delivery

• Must be dependable professional flexible a team player and have a positive attitude

• Respectful supportive and engaging approach to persons with physical and/or cognitive disabilities addictions mental health and other life challenges

• Excellent project timeline and deadline management skills including skills in logistics and planning and detailed record keeping

• Able to model effective problem solving by recognizing the human interpersonal and technical sides of a problem show flexibility and explore possible solutions in an innovative and creative way

• Act as a change agent; contributing to continuous improvement and the successful implementation of change initiatives

Compensation:

At House of Friendship we know that our team members are the key to the success of our organization and our ability to provide essential services to the support of our mission and in alignment with our values House of Friendship is committed to ensuring fair market competitive and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive succeed and have a positive work experience.

House of Friendship compensation practices including our pay grid have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work(Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

• Time off includesvacation pay and2personal daysper year

• Employee & FamilyAssistance Program

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of grades and we base our payment structure on internal determining rate of pay a candidates past related experience will be taken into consideration.

Grade: 5 (Supervisor I)

Min: $27.31

Mid: $31.34

Max: $35.37

Working Conditions:

• 37.5 hours per week generally daytime weekday hours

• Very occasional evening or weekend work to support the program

• Encountering participants at program sites who may be under the influence of alcohol or other drugs and/or experiencing symptoms of mental illness can be expected

This role is being posted to fill a current vacancy.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice equity diversity and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team and therefore our community can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including but not limited to Indigenous Peoples members of racialized groups persons with disabilities women and members of the 2SLGBTQIA community.

If you require accommodations to be able to participate fully at any stage in the recruitment process including applying for this position please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

If you are as passionate as we are about serving the community lets talk.

To apply please submit your resume and cover letter here:

12:00pm on March 20 2026.

Artificial Intelligence (AI) is not being used in the screening of applications.