Business Process Owner Sales Order Management

As the Business Process Owner (BPO) for Sales Order Management you are responsible for TVHs global order orchestration. You own the end-to-end lifecycle of a sales orderfrom the moment of capture through validation orchestration fulfillment readiness monitoring & non-confirmity management. Your mission is to design a frictionless flow where automated logic handles the volume allowing the organization to focus on high-value exceptions. You act as the strategic integrator between commercial intent supply chain execution and digital architecture ensuring that business requirements technology solutions and organizational structures are seamlessly aligned.

Yourroleandresponsibilities

• Process Ownership: Responsible for L2 Sales Order Management process and underlying L3/L4/L5 processes focusing on global standardization and high-velocity automation.

• Strategic Vision: Ownership of the process maturity & roadmap transitioning from high-touch environments to an intelligent automated management-by-exception model.

• Global Integration: Operating in a global matrixed environment to ensure order flows are aligned with sales channels inventory strategies and financial compliance.

• Process Excellence: Defining the future-state design standards (L2-L5 hierarchy) that enable digital self-service and rapid scalability. Performing detailed as-is process discovery and performance analysis identifying & driving improvement opportunities towards the defined future state.

1. Strategic Process Ownership & Roadmap

• Define and govern the strategic direction for Order Models and Workflows to ensure they support a diverse global customer base and multiple routes-to-market.

• Develop and maintain maturity roadmaps that drive the organization toward automated order processing & orchestration.

• Align the process domain with the overall enterprise strategy and transformation milestones.

• Drive specific process improvement initiatives.

2. Future-State Process Design & Deployment

• Lead the design and deployment of L3-L5 processes focusing on Order Import & Defaulting -Validation -Scheduling -Orchestration -Modifications -Cancellations & -Cockpit.

• Translate complex business requirements into scalable future-proof designs & related process deliverables to support E2E transformation from definition till deployment.

• Drive global harmonization by balancing enterprise-wide standards with necessary local regulatory or market-specific requirements and customer centricity with operational excellence.

3. Change Management & Impact Assessment

• Conduct Process & Business Impact Analysis to identify how to-be designs affect the organization roles and skills.

• Deploy change management strategies (utilizing frameworks like ADKAR) and necessary plans & materials

• Partner with regional stakeholders training and communication leads to ensure the global workforce is prepared & willing to adopt new order workflows.

4. Performance & Continuous Improvement

• Establish and monitor a global dashboard of KPIs including Order-to-Delivery Cycle Time Manual Touch Points per Order and Perfect Order Rate (OTIF).

• Lead root cause analysis on process inefficiencies non-conformities and stuck orders to refine orchestration logic and eliminate waste.

• Identify & drive continuous improvement initiatives to optimize the Order-to-Delivery velocity.

5. Governance & Stakeholder Management

• Represent the Sales Order Management process in Transformation and Global Governance Forums

• Manage the RACI structures and decision-making bodies associated with the order domain.

• Act as the primary business partner for IT Data Compliance and Operational leaders to ensure cross-functional alignment.

Howtosucceed/Yourprofile

• Bachelors or Masters degree in Business/Economics Supply Chain Engineering or a related field.

• 5 years of experience in Business Process Ownership Process Architecture or Value Stream Transformation in a global context.

• Proven success in leading process design and execution in complex multi-entity organizations.

• Experience with OMS systems (e.g. Manhattan IBM KBRW Blue Yonder ) and recent trends.

• Experience with modern enterprise-grade digital architectures and their impact on global fulfillment.

• Process Modeling: Deep expertise in process modeling methodologies (BPMN) and the ability to maintain a process hierarchy.

• Strategic Integrator: Ability to translate high-level business strategy into detailed executable and automated process designs.

• Tool Proficiency: High comfort with process modeling and governance tools (LeanIX Jira) and data visualization platforms.

• Influential Communicator: Strong stakeholder management & communication skills with the ability to explain complex flows to both IT and executive stakeholders.