Field Service Specialist I

Heres What You Need

Education
H.S. Diploma or Equivalent (Required) And
Associates Degree Computer Science Information Systems Business or related field. (Preferred)

Experience
1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings pricing and delivery structures. (Required)

Skills
Customer service management project management understanding of Microsoft networking computing environment strong written and verbal communications ability to liaise with entity with end users IS staff and managers as well as vendor personnel and management. Experience managing vendor performance to contracted Service Level Agreements (SLAs).

What You Will Do

Provide timely in-person and virtual customer assistance for Field Service requests and incidents. Respond to customer incidents and requests for technical support for customers computer systems telephones networks and applications at applicable work-sites. Accurately log all customer interactions in the ITS ticketing system.

Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution.

Utilize processes tools and technology to perform job effectively while continuing to refine and learn these when applicable. Look for ways to improve personal team and departmental performance. Adhere to Asset Management processes for asset inventory Lifecycle Management. Identifies trends in delivery of service and identify opportunities for improvement

Must Participate in on-call rotation and be responsive when called or paged. Troubleshoot assigned incidents within defined target timelines based on severity supporting services at assigned entities.

Additional perks of being a Texas Health Field Service Specialist I

Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement student Loan forgiveness as well as several other benefits.

A supportive team environment with outstanding opportunities for growth.

Learn more about our culture benefits and recent awards.

Do you still have questions or concerns Feel free to email your questions to .

#LI-JL1

Field Service Specialist I IT THFW

Bring your passion to Texas Health so we are Better Together

****

Work location: 1249-1231 Cooper St Fort Worth TX 76104

Work hours: Full Time Days (8:30am 5:00pm Monday through Friday) for 40 hrs/week.(Includes on-call rotation)

IT THFW Department highlights:

Opportunities to learn and grow career

Innovative collaborative and fast-paced environment

Join an inclusive and supportive team

Freedom to work with the latest technology with a hands-on approach

Be part of a team that works cross-functionally with other departments