Client Technology Specialist Mission-IMTC (Part-time)

This position is central to the missionaries role to Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement repentance baptism receiving the gift of the Holy Ghost and enduring to the end. The Client Technology Specialist support includes Tier 2 support to MTCs Missionaries Mission Offices Presidents and other individuals using Missionary applications and systems. Applications supported include the Maas360 program used on Mobile Devices and mobile device support. It also includes support for application vetting and helping approve applications for Missionary use.

Reports to manager in missionary department
Maintains entire lifecycle of all MTC computer equipment (desktops laptops printers monitors mobile devices)
Fixes/Coordinates repair of all hardware issues
Performs regular computer and mobile device audits
Setup deploys or move new and existing hardware requests
Assists in mobile device deployments to missionaries
Provides tier-2 and tier-3 support for Provo and IMTC GSuite issues
Maintains OU structure and Chrome policies
General system administration of GSuite console to include system monitoring and uptime status
Maintains GSuite console user and device security
Advances testing and evaluation of new GSuite/Chrome initiatives
Other Sys Admin Duties
Assists in training new members of the team
Researches and evaluates new technologies for possible MTC-wide deployments
Provides user/team training to Service Desk
Will be required to work nights and weekends on occasion
Maintains department knowledge by maintaining the teams Knowledge Base
Provides technical support for issues escalated to the TTS group
Mission Office and IMTC Technical Support
Provides tier-2 technical support for missionary and mission office applications
Provides tier-2 technical support for mobile device applications for missionaries at MTC and within mission field
Coordinates and resolve support issues with Missionary Department support team
Works closely with GSD Mission Support Team to resolve issues
Works with Technical Operations team to test vet and help approve applications for missionaries.
Other Duties
Assists in training new members of the team
Researches and evaluates new technologies for possible MTC-wide deployments
Maintains department knowledge by maintaining the teams Knowledge Base
Provides technical support for issues escalated to the Tier-2 group
May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)

Required:
6 Months experience (combined) in Mission/IMTC Support:
Mission/IMTC Support:
Strong technical background or education training
Strong customer service background
Served in a mobile device mission
Knowledge in area book (ABP) application
Technical background or education training
Customer service background
Basic understanding of Microsoft Endpoint Manager (MEM)
Basic understanding of PowerShell scripting
Basic understanding of the desktop imaging processes and technologies
Basic understanding of the GSuite administration console
Basic understanding of Windows Serverand 2016
Basic understanding of basic networking (IPv4 subnetting switches routers etc.)
Basic understanding of Active Directory (AD) and Azure Active Directory (AAD)
Basic understanding of PDQ SmartDeploy or similar management consoles
Advanced knowledge of computer hardware and drivers
Basic understanding of remote technical support technologies
Ability to independently lift and position objects weighing as much as 50 pounds
Ability to stand walk kneel squat stoop push pull twist bend and perform movements for extended periods of time.
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.

Other requirements:
Works well under pressure and meets deadlines
Ability to multi-task