Membership Coordinator

Bozeman, MT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Under the supervision of the Membership Director the Membership Coordinator delivers excellent service to all members program participants and guests of the Gallatin Valley YMCA. Responds to members and guests needs promotes memberships and programs and maintains the facilitys cleanliness and organization of systems. The Membership Coordinator is a great communicator enthusiastic interested in sales and committed to the mission and cause of the YMCA.

ESSENTIAL FUNCTIONS:

Member & Community Services: Builds relationships with members; greet members by name and help members connect with one another and to the YMCA.
Responsible for member guest and participant satisfaction and retention through impeccable member service and practices that promote member engagement.
Provides membership orientation and facility tours as needed explains the YMCA mission volunteer opportunities and if interested how to apply for financial assistance.
Strong sales interpersonal and communication skills over the phone through email and in person.
Handle and resolve membership concerns in a timely and professional manner. Inform supervisor of unusual situations or unresolved issues.
Process Membership cancelations and freezes and maintain accurate records
Report Insurance memberships
Janitorial Coordination & Supply Management:
Oversee janitorial duties for the Membership Department
Maintain cleanliness of the welcome area lobby bathrooms and locker rooms during shift.
Membership Desk Coordination:
Oversee Membership Desk operations
Serving as the main point of contact for staff
Providing coverage for open shifts or coordinate suitable replacements as needed.
Professional Standards & Participation
Meets the standard for attendance punctuality and dependability
Participates in required department staff and YMCA committee meetings and assists in YMCA fundraising activities and special events.
Follows YMCA policies and procedures

PHYSICAL REQUIREMENTS:

Ability to take potential members on tours throughout the entire facility must have the physical ability to act swiftly in an emergency position will include walking standing bending kneeling and lifting.

Requirements

QUALIFICATIONS:

High school diploma and/or sales customer service equivalent relevant work experience preferred
CPR/AED and First Aid Certification (within 30 days of hire)
Excellent interpersonal sales and communications skills both verbal and written preferred
Exercise good judgment in decision making for situations even when stressful
Ability to connect and build genuine relationships with people of diverse backgrounds from all social and economic segments of the community
Attention to detail with the ability to multi-task while maintaining excellent customer service
Must be accurate in cash handling and able to maintain member confidentiality
Uses best practices and demonstrates up-to-date knowledge and skills in technology

Shifts can include weekdays evenings and weekends

Required Experience:

ESSENTIAL FUNCTIONS:

Member & Community Services: Builds relationships with members; greet members by name and help members connect with one another and to the YMCA.
Responsible for member guest and participant satisfaction and retention through impeccable member service and practices that promote member engagement.
Provides membership orientation and facility tours as needed explains the YMCA mission volunteer opportunities and if interested how to apply for financial assistance.
Strong sales interpersonal and communication skills over the phone through email and in person.
Handle and resolve membership concerns in a timely and professional manner. Inform supervisor of unusual situations or unresolved issues.
Process Membership cancelations and freezes and maintain accurate records
Report Insurance memberships
Janitorial Coordination & Supply Management:
Oversee janitorial duties for the Membership Department
Maintain cleanliness of the welcome area lobby bathrooms and locker rooms during shift.
Membership Desk Coordination:
Oversee Membership Desk operations
Serving as the main point of contact for staff
Providing coverage for open shifts or coordinate suitable replacements as needed.
Professional Standards & Participation
Meets the standard for attendance punctuality and dependability
Participates in required department staff and YMCA committee meetings and assists in YMCA fundraising activities and special events.
Follows YMCA policies and procedures

PHYSICAL REQUIREMENTS:

Requirements

QUALIFICATIONS:

High school diploma and/or sales customer service equivalent relevant work experience preferred
CPR/AED and First Aid Certification (within 30 days of hire)
Excellent interpersonal sales and communications skills both verbal and written preferred
Exercise good judgment in decision making for situations even when stressful
Ability to connect and build genuine relationships with people of diverse backgrounds from all social and economic segments of the community
Attention to detail with the ability to multi-task while maintaining excellent customer service
Must be accurate in cash handling and able to maintain member confidentiality
Uses best practices and demonstrates up-to-date knowledge and skills in technology

Shifts can include weekdays evenings and weekends

Required Experience:

Key Skills

Sales Experience
Marketing
Google Docs
Fundraising
Microsoft Publisher
Conflict Management
Basecamp
Smartsheet
Multichannel Marketing
Salesforce
Strategic Planning

Apply Now

About Company

Gallatin Valley YMCA

Welcome to Gallatin Valley YMCA where community comes together! The Y is a cause-driven organization that is for youth development, healthy living and social responsibility. The Y is for everyone.

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