Sr Engineer, CMDB

Work Schedule

Environmental Conditions

Job Description

About the Team
When you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $44 billion and the largest Investment in R&D in the industry we give our people the resources and chances to create meaningful contributions to the world.
As part of the Corporate Technology Technology Portfolio Governance Teams mission is to implement a continuously updated internal portfolio that enhances visibility reduces risk and aligns technology investments with business objectives.

Discover Impactful Work
As a Functional SME the IT Configuration Manager operates with a high degree of independence and accountability across the CMDB ecosystem. This role provides architectural leadership governance oversight and process stewardship to ensure CMDB integrity CSDM alignment and enterprise-wide data quality.
The individual serves as the primary Subject Matter Expert (SME) for assigned CMDB domains contributes to strategic direction mentors team members and drives continuous improvement initiatives that enhance operational maturity and automation.

Key Responsibilities
Own assigned CMDB domains including CI classes attributes relationships reconciliation rules and governance controls
Provide architectural guidance aligned with CSDM standards and ServiceNow best practices
Enable and guide CI Owners to maintain Configuration Item accuracy lifecycle governance and data integrity
Drive auditing validation status accounting and reporting of CMDB performance metrics (OKRs/KPIs)
Lead complex CMDB initiatives and represent the team in cross-functional programs involving Incident Change and Problem Management
Evaluate and challenge existing processes identify gaps and execute sustainable improvements
Drive transformation of CMDB intake and operational queues through automation and AI-enabled solutions reducing manual effort improving data accuracy and increasing throughput efficiency while maintaining SLA adherence
Develop training materials and simplify complex CMDB/CSDM concepts for technical and non-technical audiences
Mentor peers and lower bands; provide functional leadership and support during manager absence when required

Required Skills & Experience
10 years of CMDB operational experience in large complex enterprise environments
5 years of hands-on ServiceNow experience including Discovery Service Mapping IRE reconciliation and reporting
Strong understanding of CMDB architecture CSDM framework and ITIL/ITSM processes
Experience managing server (hardware extended) network (network extended) database printer and web application CIs
Demonstrated ability to lead process improvement initiatives and influence cross-functional stakeholders
Strong analytical problem-solving communication and presentation skills
Ability to prioritize effectively and operate independently with minimal direction

Education
Bachelors degree in Science Engineering or equivalent professional experience

Preferred Qualifications
ITIL Foundation Certification
Certified ServiceNow Administrator (CSA)
CSDM training or certification
Experience leveraging automation and AI capabilities within ServiceNow or similar platforms

Location and Work Environment:
We are hiring in Center of Excellence in Bangalore India. Thermo Fisher enjoys a relatively casual work environment with open areas that foster collaboration. Like most places we get very busy at times but we value a healthy work/life balance.