ServiceNow Developer

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

About the Role

We are seeking a passionate ServiceNow Developer / Administrator to join our team and lead the initiation and ongoing development of a new ServiceNow environment for the Huntsville Operations Support Center (HOSC). This is a rare career opportunity to support NASAs critical Payload Missions and Operations contributing directly to the success of programs like the International Space Station (ISS) sustained operations and the Artemis missions which are returning humans to the Moon and establishing the foundation for future Mars exploration.

In Huntsville Alabamathe Rocket City and heart of NASAs Marshall Space Flight Centeryoull work hands-on with the ServiceNow platform to design develop configure and implement solutions focused on ITSM (IT Service Management) ITOM (IT Operations Management) and SPM (Strategic Portfolio Management) modules. This multi-year contract (8.5 years initiated January 2023) offers the chance to drive transformative IT service capabilities in a mission-critical aerospace environment collaborating with diverse teams to deliver innovative reliable solutions that align with organizational goals and enable groundbreaking space exploration.

Key Responsibilities

• Design develop configure test and implement ServiceNow solutions including custom applications workflows business rules client scripts UI policies and integrations with a focus on ITSM ITOM and SPM modules.
• Participate in the full lifecycle of ServiceNow implementation for the HOSC environment from requirements gathering and architecture design to deployment testing and ongoing administration.
• Collaborate closely with cross-functional teams including stakeholders end users and program personnelto elicit requirements translate business needs into technical solutions and ensure alignment with mission objectives.
• Apply Agile development practices in an interactive team setting contributing to sprint planning backlog refinement daily stand-ups and continuous improvement to deliver features iteratively.
• Develop and maintain high-quality maintainable code using ServiceNow best practices scripting (JavaScript GlideScript) and platform capabilities while ensuring security performance and compliance.
• Provide hands-on administration support including instance management user access configuration tuning and troubleshooting to support operational excellence.
• Drive integration strategies across tools and systems implement automation and support transformative initiatives that enhance IT service delivery and operational efficiency.
• Document technical designs configurations processes and procedures to facilitate knowledge transfer compliance and long-term maintainability.
• Mentor team members promote innovation and identify opportunities to improve capabilities and processes in a high-stakes regulated environment.
• Conduct testing (unit integration UAT) and support production deployments with minimal supervision.

Qualifications

• Bachelors degree in Computer Programming Software Engineering Information Technology or a related field (required).
• Minimum 3 years of experience in ServiceNow software development and administration ideally with ServiceNow cloud environments.
• Proven hands-on experience with ServiceNow design development implementation and administration with concentration in ITSM ITOM and SPM modules.
• Strong proficiency in ServiceNow scripting (JavaScript Glide) workflows business rules client scripts UI actions/policies and integrations.
• Experience working in Agile methodologies and collaborating in team-based development environments.
• Excellent communication and collaboration skills with the ability to articulate technical concepts gather requirements and work effectively with diverse stakeholders.
• Demonstrated ability to work independently on complex development tasks while contributing to team success.
• U.S. citizenship or eligibility to obtain required clearances for work on NASA/government-related projects (preferred).

Preferred Skills & Certifications

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Administrator.
• ServiceNow ITSM Certified Implementation Specialist.
• Additional certifications in ITOM SPM or related modules.
• Background in aerospace government contracting NASA programs or mission-critical IT operations with emphasis on security and compliance.
• Familiarity with ITIL frameworks and best practices for service management.
• Passion for excellence innovation and leading technical improvements in support of space exploration.

This on-site role at MSFC offers competitive compensation comprehensive benefits professional growth opportunities and the unparalleled satisfaction of contributing to NASAs historic missions. If youre an innovative ServiceNow expert excited to build and enhance platforms that support humanitys journey to the Moon Mars and beyond apply today!

#TBE

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.