Customer Service Analyst- TEMPORARY POSITION A
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Job Location:
Cuernavaca - Mexico
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Back-End Position Summary
The Customer Service Back-End is responsible for supporting the Front-End Customer Service Team by efficiently performing the administrative tasks of the order entry process. This role ensures smooth operations behind the scenes allowing the Front-End team to focus on direct customer interactions and providing exceptional service. The Back-End position will collaborate with cross-functional Accounts within the Team to streamline workflows enhance operational efficiency and balance workload.
This role demands a blend of technical expertise in the order entry tools problem solving skills and a strong team-oriented attitude to drive overall business success. Ideal candidates are detail-oriented collaborative and proactive.
Essential Functions / Key Areas of Responsibility
- Ensure adherence to the established Birdie SLA.
- Follow the PO Check and Archiving procedure consistently.
- Consolidate the PBR backlog to deliver accurate forecasts and executable orders.
- Optimize workflows within customer service tools and processes for increased efficiency.
- Manage data and reporting by generating various reports to support operational monitoring and KPI tracking.
- Handle invoicing through customer portals accurately and timely.
- Maintain and regularly update datasheets and the Confluence site.
- Issue proforma documents promptly for shipping purposes.
- Efficiently manage the ASN process for customers.
- Launch sales orders into production according to customer requirements ensuring no corrective actions are needed related to customer service root causes.
- Accurately invoice POs with correct data.
- Maintain consistency of information across backlog Vista and PO status.
- Provide administrative support to team members as needed.
Requirements:
Formal Education: Bachelors degree in Business Administration International Trade and Relations or Industrial Engineering.
Languages: Fluent in English (written and spoken).
IT/Software Skills: Proficient in Microsoft Office and Outlook.
Experience: Minimum of 1 year of progressive experience in a similar role.
Soft Skills: Customer-oriented effective communication skills patience problem-solving abilities empathy negotiation skills self-control ability to build long-term relationships to foster customer loyalty and responsiveness.
At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
