Principal IT Officer (Workforce Services)

You will need:

• Masters degree or equivalent in IT engineering or computer science; or Bachelors Degree and at least 5 years specialized experience relevant to the position can be considered
• At least 10 years experience working in an IT service delivery/operations environment and at least 6 years of supervisory experience. Leading a multicultural team is preferred.
• Understanding and experience of IT service management and service desk operations are required.
• Experience leading multicultural and multinational teams of internal employees and third-party service providers and managing teams across different locations and time zones.
• Experience managing the delivery of contracted outsourced IT services.
• Knowledgeable with ServiceNow IT Service Management modules.
• Experience supporting internal customers.
• Process development and management skills.
• Must be ITIL-certified or have other relevant IT service management certification.
• Knowledge of change management best practices.
• Written and verbal proficiency in English.
• Please refer to the link for ADB Competency Framework for Technical Local Staff grade 7.

Benefits

ADB offers a rewarding salary and a comprehensive benefits package. The salary will be based on ADBs standards and comparator markets taking into account your qualifications and experience.

• Paid leave (including parental)
• Medical and health benefits
• Life and other insurance plans
• Staff development
• Retirement plan

Additional Information

This appointment is open to internal and external applicants.

This opening is a local staff position. It is open only to national of ADBs European member countries or permanent residents of Spain.

This is a fixed-term appointment for an initial fixed period of 3 years. At the end of the initial period this appointment may at the option of ADB be extended once for up to 2 years converted to a regular appointment or ended on its expiration date. This decision will be made in the overall interest of ADB that: (a) it will require Staffs particular blend of skills and experience in the foreseeable future; and (b) Staffs performance is satisfactory and they are suitable for further employment.

About Us

ADB is a leading multilateral development bank supporting inclusive resilient and sustainable growth across Asia and the Pacific. Working with its members and partners to solve complex challenges together ADB harnesses innovative financial tools and strategic partnerships to transform lives build quality infrastructure and safeguard our planet. Founded in 1966 ADB is headquartered in Manila and owned by 69 members50 from the region.

ADB only hires nationals of its 69 members.

To view ADB Organizational Chart please click here.

ADB wants to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. ADB encourages all qualified candidates to apply regardless of their racial ethnic religious and cultural background gender sexual orientation or disabilities. Women are highly encouraged to apply.

Visit ADB Careers FAQ for more information.

Join Our Mission to Foster Prosperity in Asia

Are you ready to make a difference in the future of Asia and be a catalyst for positive change We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB our mission is simple yet powerful: to alleviate poverty and promote sustainable development in the Asia-Pacific region.

Organizational Setting and Reporting Relationship

While the position of Principal IT Officer (Workforce Services) resides in the Information Technology Department (ITD) you will be strategically assigned at ADBs IT Delivery and Resiliency Center (IDRC) in Valencia Spain.

You will report to the Director of the IT Field Office Team and/or Designated International Staff located in HQ Manila and coordinate leave plans and applications with designated staff in the IDRC.

Your Role

As a Principal IT Officer (Workforce Services) you will manage IT resources (staff contractors and managed service providers) across a group of field offices such as in Europe and Central and West Asian regions ensuring the delivery of high-quality IT services to ADB personnel aligned with ITDs vision and priorities. These ADB personnel include local IT end-users mission travelers and personnel working outside of duty stations (ODS). Under the guidance of Senior IT Specialist (User Services) you will communicate and help implement work plans monitor progress and capture the impact of completed programs. Your role includes promoting a collaborative environment within your team and using insights from the team to improve IT service delivery in the field offices.

Your responsibilities also involve understanding user needs analyzing behaviors and expectations and providing relevant observations to enhance IT service delivery.

You will coordinate with finance and administrative staff relevant FO personnel IT divisions and other departments to ensure agile user-centric IT end-user services are delivered.

You will:

Management of Field Office IT resources

• Provide guidance on the implementation of work plans. Set clear directions and provide feedback on performance.
• Support IT functions for the IDRC and FOs such as IT budgeting sourcing contract vendor and resource management.
• Enable the IDRC and FO teams to deliver IT upgrades and systems across the field offices under your coverage. This includes coordinating on their behalf with HQ and other ITD teams.
• Ensure that the team is motivated and works well together create a safe environment for open ideas and collaboration. Foster the well-being of team members.
• May be assigned other matters in support of IDRC and field office operations.

Reporting and Monitoring

• Provide regular progress on directions and work plans.
• Monitor and report on results achieved impact captured and value measured.
• Report on individual and team performance.

Collaboration and Knowledge Sharing

• Help with the sourcing of IT services and equipment for assigned Fos and IDRC. Explore potential regional IT providers for IDRC and FO teams requirements.
• Collaborate with other ITD teams (e.g. ITID ITOD-CS) and departments (e.g. the CSIS-FOS team) to support your teams initiatives in the field offices and in IDRC.
• Understand users in assigned FOs and the work of ADB on DMCs that could leverage digital transformation.
• Stay informed about IT developments to bring back valuable knowledge or opportunities to ITD in HQ.