Administrative Assistant (Intermediate)

Job Overview

We are seeking an Intermediate Administrative Assistant to provide administrative and clerical support to managers and staff. The role involves handling client communications managing records assisting with certification assessments and supporting daily office operations.

Key Responsibilities

Client Service & Communication

• Respond to phone and email inquiries from educators operators parents stakeholders and the public
  

• Provide accurate information on certification requirements policies and procedures
  

• Manage high call volumes and handle inquiries professionally
  

Credential Assessment & Certification

• Assess Canadian and international education credentials according to Alberta Child Care Staff Certification standards
  

• Review programs of study and make certification recommendations
  

• Manage first-level certification appeals and staff qualification exemptions
  

Data & Records Management

• Maintain and update client data in CCIS and ECDS systems
  

• Manage client files and verify documents for accuracy
  

• Monitor data quality and identify issues for follow-up
  

Administrative Support

• Perform data entry document processing scanning and file management
  

• Assist clients with forms applications and document submissions
  

• Support training and onboarding of administrative staff
  

Stakeholder Support

• Coordinate with educational institutions and credential assessment organizations
  

• Maintain relationships with organizations delivering Level 1 Child Care Orientation courses
  

• Assist in system testing process improvements and development of program materials
  

Requirements

• Experience in administrative support or office administration
  

• Strong customer service and communication skills
  

• Experience with data entry and records management systems
  

• Ability to handle multiple tasks and high call volumes
  

• Strong attention to detail and organizational skills
  

Additional Information

• Background Check: Criminal record check required
  

• Mandatory Training: FOIP Cybersecurity Information Management Respect in the Workplace
  

• Equipment Provided: Laptop office space furniture and supplies
  

Requirements

• Experience in administrative support or office administration
  

• Strong customer service and communication skills
  

• Experience with data entry and records management systems
  

• Ability to handle multiple tasks and high call volumes
  

• Strong attention to detail and organizational skills