Software Engineer
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Software Engineer to join our Movicon team in this role you will support customers and system integrators in the effective use of our SCADA/HMI software platform. You will analyze customer needs troubleshoot technical issues guide them toward bestpractice implementations and collaborate with global experts including our R&D team in Modena to ensure fast highquality resolutions.
This role offers the opportunity to collaborate with colleagues across Europe the United States and other Emerson locations around the world.
In This Role Your Responsibilities Will Be:
Become a power user of the platform acquiring strong product expertise.
Manage customer tickets received via email or phone providing accurate timely and customerfocused support.
Analyze customer requirements understand their application goals and recommend the best approach to achieve the desired results using .
Support system integrators in troubleshooting configuration connectivity or project development issues.
Maintain precise and complete documentation of support cases solutions and improvement ideas.
Contribute to the knowledge base creating articles guides and best practices to help scale support.
Collaborate with the Movicon R&D team and international experts to accelerate complex case resolution.
Understand how to configure connectivity with Emerson and nonEmerson PLCs controllers and industrial devices.
Deliver training sessions and provide product expertise to customers when required.
Who You Are:
You enjoy helping customers succeed by solving technical challenges and explaining solutions clearly. You are curious willing to learn new technologies and comfortable interacting with users from different backgrounds. You stay patient under pressure manage multiple cases at once and take ownership of your work. You collaborate effectively with colleagues locally and globally and you maintain a positive solutionoriented attitude.
For This Role You Will Need:
Bachelors degree in Computer Science Engineering Industrial Automation Equivalent work experience is also considered.
Strong willingness to learn new software systems and build technical expertise.
Experience with industrial automation SCADA/HMI systems PLCs
Basic programming skills in Visual Studio (preferably VBA or ; JavaScript C# Python are a plus).
Familiarity with Windows and Linux environments.
Knowledge of relational databases and basic SQL concepts.
Good communication skills in Italian (must) and English (working proficiency).
A proactive customerfocused attitude and strong collaboration mindset.
Preferred Qualifications That Set You Apart:
Experience with Movicon or other SCADA/HMI platforms.
Prior experience as an Application Engineer Field Service Engineer or Control Engineer.
Experience presenting or demonstrating industrial software to customers.
Knowledge of industrial networks communication protocols and diverse PLC platforms.
Ability to travel occasionally for troubleshooting training or customer support.
Our Culture and Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and building an inclusive culture ensures you have the support to thrive. Whether through mentorship training or development opportunities we invest in your success so you can make a meaningful impact. We believe diverse teams working together are key to delivering strong business results.
Required Experience:
IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
