IT Systems Administrator (Part-time)

Job Summary:

The Information Technology (IT) Systems Administrator (Part-time) (Operations & Support) is primarily responsible for maintaining supporting and optimizing the technology environment that supports the Hall of Fame Village staff facilities and event operations. This role ensures reliable day-to-day IT operations strong end-user support and consistent execution of IT processes across a real-estate and event-driven campus. This position combines systems administration and Tier 1/Tier 2 help desk responsibilities with an emphasis on customer service documentation and operational ownership. It is a hands-on on-site role suited for a mid-level IT professional who can work independently follow standards and coordinate with vendors or managed service partners for advanced engineering needs.

Primary Responsibilities:

IT Operations & Systems Administration

• Administer Microsoft 365 services including Entra ID Exchange Online Teams SharePoint OneDrive Intune and Defender.
• Manage user onboarding and offboarding permissions MFA and device enrollment.
• Maintain and support Windows and macOS operating systems across campus.
• Monitor system health backups patching and security updates.
• Support Microsoft Teams Calling phone systems and conference room technology.
• Maintain documentation diagrams and operational runbooks.

Network & Infrastructure Support

• Provide first-line operational support for switches wireless access points and firewalls.
• Monitor network performance and alerts using existing monitoring tools.
• Coordinate with external vendors and service providers for advanced networking fiber or security issues.
• Track warranties renewals and lifecycle status of infrastructure assets.
• This role is not responsible for designing network architecture but is expected to understand the environment well enough to support document and escalate effectively.

Help Desk & End-User Support

• Provide Tier 1 and Tier 2 technical support to campus users and event staff.
• Troubleshoot laptops desktops printers scanners mobile devices and applications.
• Respond to and document support requests in the ticketing system.
• Assist with technology setup for new hires contractors and departing employees.
• Provide basic user training on systems and cybersecurity best practice.

Security Governance & Process

• Enforce cybersecurity best practices and least-privilege access standards.
• Assist with backup validation and disaster recovery testing.
• Support governance for Microsoft 365 usage data sharing and retention.
• Assist with compliance and documentation related to IT policies and procedures.

PART-TIME/HOURLY/NON-EXEMPT

Core Competencies:

• Operational Ownership & Accountability Takes responsibility for day-to-day IT operations follows issues through to resolution and ensures systems are reliable and documented.
• Customer Service & Communication Provides clear professional and patient support to staff vendors and event partners; communicates technical concepts in a practical understandable way.
• Execution & Follow-Through Able to take defined processes and execute consistently even in fast-paced or event-driven environments.
• Learning Agility Learns new systems platforms and processes quickly; adapts to evolving campus technology needs.
• Collaboration & Vendor Coordination Works effectively with internal stakeholders and external vendors/MSPs to resolve issues and escalate appropriately.
• Security & Risk Awareness Understands the importance of access control endpoint security backups and recoveryeven if not the primary designer of those systems.
• Documentation & Process Discipline Values documentation standardization and repeatable processes to reduce risk and dependency on tribal knowledge.
• Adaptability in Dynamic Environments Comfortable supporting a real-estate and event-based campus with changing priorities schedules and usage patterns.

Required Knowledge Skills & Desired Qualifications:

• 35 years of hands-on experience in IT operations systems administration or help desk support.
• Strong experience administering Microsoft 365 and Entra ID.
• Experience supporting Windows and macOS endpoints including laptops desktops and mobile devices.
• Working knowledge of networking fundamentals (switches Wi-Fi firewalls).
• Experience responding to support tickets and providing customer-focused technical assistance.
• Strong communication skills and the ability to build trust with internal and external stakeholders.
• Ability to work independently in an on-site campus-based environment.
• Must reside in the Canton Ohio area (this is an on-site position).
• Experience with Intune MDM deployment and endpoint compliance preferred.
• Exposure to backup and disaster recovery tools preferred.
• Familiarity with Jira or similar ticketing systems preferred.
• Experience coordinating with vendors MSPs or external technology partners preferred.
• Experience supporting conference rooms AV-adjacent systems or event-driven environments preferred.

Physical Requirements for Position:

• Part-time on-site position in Canton Ohio.
• Must be available to work across campus facilities including indoor and outdoor environments.
• Ability to lift up to 30 pounds and work in varied Ohio weather conditions.
• Ability to move safely through construction zones uneven terrain and event spaces.
• Must be able to hear see and speak.

This role IS:

• Operationally focused
• Hands on and visible across campus
• Responsible for consistency documentation and follow through
• A primary owner of day to day IT health

This role IS NOT:

• A senior network architect role
• A purely help desk or call center position
• An entry level or intern position

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.