Director, Medical Digital Transformation

US Medical Affairs Oncology (USMAO) is advancing a bold transformation to realize our aspirations for Customer 2030 (C2030) Future of CRM (FoCRM) and Future of Field Medical (FoFM). We are building a modern Medical organization where digital fluency datadriven insight and humancentered engagement enable better outcomes for patients and healthcare professionals.

Do you have deep change and transformation expertise with handson experience in Medical Affairs and field medical ways of working The Medical Excellence team is seeking a highly motivated leader to drive the strategy and execution of change management across USMAO as we adopt new platforms mindsets and operating models.

As the Director Change Management USMAO you will lead a clear humancentered change strategy and phased roadmap aligned to C2030 FoCRM and FoFM. You will coordinate closely with field and headquarters medical teams our external agency partner(s) and crossfunctional colleagues to plan communicate train and sustain adoption of new tools and behaviorsincluding a new CRM AIenabled engagement capabilities and expanded data sources that inform scientific exchange and decisionmaking. You will embed proven change management principles to prepare manage and reinforce behavior change all within a compliant manner.

Key Responsibilities

• Humancentered change strategy: Define and deliver a phased roadmap grounded in established change and behavior models (e.g. ADKAR Kotter) and tailored to Medical Affairs roles (MSLs field leadership HQ medical). Map rolebased journeys to FoCRM C2030 and FoFM outcomes ensuring alignment with USMAO objectives.

• Implementation diagnosis and intervention design: Conduct structured assessments of adoption barriers and enablers across roles and regions (e.g. workflows beliefs incentives time burden perceived compliance risk) translating findings into targeted interventions

• Leadership alignment and sponsorship: Build a visible coalition of sponsors across USMAO and partner functions. Coach leaders to articulate a compelling case for change model desired digital behaviors and use structured sponsor actions to unblock adoption and sustain momentum.

• Change network and local enablement: Establish and mobilize a change agent network across tumor teams. Equip change champions with toolkits talking points and feedback channels to drive grassroots buyin and twoway communication.

• Readiness and impact assessments: Conduct stakeholder change impact and readiness assessments specific to Medical workflows (e.g. precall planning compliant scientific exchange insight capture). Use findings to tailor interventions by segment and region.

• Adoption measurement and benefits realization: Define adoption outcomes and success measures (e.g. adoption penetration fidelity time to proficiency and sustainment) and run a governance cadence that turns insights into action (interventions process fixes prioritization decisions).

• Data hygiene and insight quality: Establish and drive adherence to role-based data standards (e.g. CRM hygiene required fields with purpose insight taxonomy/quality criteria minimal-burden documentation patterns)

• Adoption measurement and benefits realization: Define adoption outcomes and success measures (e.g. adoption penetration fidelity time to proficiency and sustainment) and run a governance cadence that turns insights into action (interventions process fixes prioritization decisions).

• Data hygiene and insight quality: Establish and drive adherence to role-based data standards (e.g. CRM hygiene required fields with purpose insight taxonomy/quality criteria minimal-burden documentation patterns)

• Targeted communications: Create clear rolebased messaging that connects platform features to scientific and operational value (e.g. better HCP segmentation higherquality insights reduced admin load). Sequence communications to align with release trains and field cycles.

• Adoption measurement and benefits realization: Define adoption outcomes and success measures (e.g. adoption penetration fidelity time to proficiency and sustainment) and run a governance cadence that turns insights into action (interventions process fixes prioritization decisions).

• Data hygiene and insight quality: Establish and drive adherence to role-based data standards (e.g. CRM hygiene required fields with purpose insight taxonomy/quality criteria minimal-burden documentation patterns)

• Voice of the user and feedback loops: Systematically collect synthesize and triage user feedback from field immersions champion networks help desk telemetry and analytics. Convert feedback into clear enhancement requests and defects; manage intake and routing to vendors/IT; communicate decisions and timelines back to users.

Essential Criteria

• Advanced Degree: PhD MD DO PharmD DNP or equivalent

• 3 years of Field Medical Experience

• Change management: Demonstrated experience supporting or leadingchange initiativesin a business setting.

• Digital/AI fluency: Provendigital proficiencywith exposure toAI-enabledtools or analytics in day-to-day workflows.

• Collaboration: Effectivestakeholder engagementacross matrixed teams; strong communication and coordination skills.

• Compliance mindset: Understanding ofcompliant scientific engagementand data/privacy considerations.

Desirable Criteria

• 5 years in Pharmaceutical Industry with both Field and HQ Medical experience

• CRM expertise: Mastery ofCRMplatforms (Veeva Salesforce or equivalent) andfield-to-HQworkflow integration.

• Product ownership: Experience collectinguser feedback managingbacklogs and partnering with vendors/IT.

• Formal training: Certifications inchange management(e.g. Prosci/ADKAR Kotter)Implementation Science and/orprocess improvement.

• Behavioral science: Application ofbehavioral principlesand in-tool nudges to drive adoption.

• Data governance: Experience withinsight taxonomy data quality and governance in regulated settings.

The annual base payfor this position ranges from $193281 to 289922 . Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and addition our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) to receive a retirement contribution (hourly roles) and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.