IT Help Desk and Systems Administrator
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Job Location:
West Bend, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Serigraph is seeking a knowledgeable and service-oriented IT Help Desk and Systems Administrator to support our employees and technology infrastructure. This role is responsible for delivering reliable technical support maintaining IT systems and ensuring employees have the tools and access they need to work efficiently. The ideal candidate is a proactive problem-solver who enjoys troubleshooting technical issues improving processes and providing excellent customer service in a collaborative environment.
IT Help Desk and Systems Administrator Responsibilities:
- Provide helpdesk support and coordinate daily operations to meet service standards.
- Respond to and document support requests in the helpdesk ticketing system.
- Install configure maintain and troubleshoot computers mobile devices printers and IT equipment.
- Support onboarding and offboarding by provisioning access and configuring equipment.
- Manage IT hardware and software lifecycle including deployment inventory upgrades and retirement.
- Maintain the Microsoft Windows environment administer Microsoft SCCM for imaging and application deployment and manage Microsoft 365 user accounts and applications.
- Support Citrix servers and virtual application environments.
- Install and maintain VOIP systems and third-party applications.
- Support data integrity testing backups and off-site media storage.
- Collaborate with IT to improve support processes and documentation.
- Follow all environmental practices policies and procedures.
- Support Serigraphs quality business system and understand use of SPECS.
- Perform other duties as assigned.
Who We Are Looking for
- Familiarity with Microsoft Office 365 Windows operating systems and Microsoft SCCM.
- Understanding of basic networking concepts and protocols (TCP/IP DNS).
- Knowledge of departmental and company safety/housekeeping/PPE practices.
- Understanding of departmental procedures and policies.
Preferred Qualifications & Education:
- Associate degree in IT or related field with 2 years of IT support experience.
- Experience using helpdesk ticketing systems.
Who is Serigraph
Serigraph has over 70 years of experience in printing advanced decorating technologies and graphic solutions for the automotive appliance consumer medical power sports and point-of-purchase markets. Our core business is decorating plastic. We print form mold finish and fulfill in-house. Serigraph specializes in transforming our customers brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a differencebecause thats the kind of community we want.
Life at Serigraph
The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at employees enjoy:
Competitive wages
Access to earned wages before the scheduled payday
Paid time off 10 paid holidays and a vacation buy/sell program
Free onsite healthcare and telemedicine including COVID testing
Full benefits package including health dental vision disability and life insurance
401(k) eligibility on day one
Free onsite fitness facility and walking trails
Cross training growth and promotion from within
What are you waiting for Apply to join the Serigraph team today!
*Serigraph is an Equal Opportunity Employer*
Required Experience:
Unclear Seniority
Key Skills
- Clerical
- Abinitio
- Chiller
- Application Engineering
- ELV
- AV
About Company
Serigraph is a full-service commercial printer and decorative molder, offering printing solutions, including POP promotions and custom graphics.
