Front Office Agent
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Job Location:
Newcastle upon Tyne - UK
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The focus of this role is on the professional care of our hotel guests from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests including check-in and check-out
- Reviewing and processing bookings overbookings and options
- Invoicing including managing payments as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications :
Whether you are a hotel professional or changing careers you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments we achieve our results together
Additional Information :
We value our people and reward their dedication with a competitive benefits package. As a Motel One team member youll enjoy staff accommodation rates at over 100 hotels across Europe making it easy and affordable to travel. Youll also have the opportunity to take part in our bonus scheme where you can earn up to 4000 per year based on guest satisfaction reviews a recognition of the great service you and your team deliver every day. Alongside this we provide uniforms shift allowances and a range of perks designed to support your wellbeing and work-life balance. Most importantly youll be part of a friendly professional team in a company that genuinely cares about its employees.
Please note from the 1st April there will be a salary increase.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shar ... View more
