Director of Operations Sofitel Luxembourg Europe (FMX)

Main Responsibilities:

Business Performance

• Support the annual budgeting process and operational financial forecasts.
• Maximize revenue and profit potential across all operational departments while managing costs within budget guidelines.
• Analyse monthly P&L and reports identifying deviations from business plan objectives and implementing corrective actions.

Operations & Guest Experience

• Ensure guest satisfaction and exceptional service standards while maintaining market competitiveness.
• Develop implement and manage departmental annual and long-term goals aligned with the hotels vision.
• Ensure compliance with corporate audits local health and safety and all statutory regulations.
• Represent the Sofitel brand with credibility and sophistication to guests colleagues and the local community.
• Support positive and constructive relationships with the hotel owner.

Team Leadership & Culture

• Inspire train coach and develop departmental managers and team members fostering a culture of excellence.
• Monitor performance attitude and professionalism across all teams.
• Cultivate a collaborative motivated and service-oriented work environment reflecting Sofitels French hospitality DNA.

Commercial & Revenue Focus

• Instil a commercial mindset through continuous engagement upselling initiatives incentives and challenges.
• Collaborate with the cluster Sales team to optimize offers and drive revenue across the hotel.

Qualifications :

Knowledge & Experience

• Bachelors degree from a reputable hospitality school preferred.
• Minimum 5 years of operational management experience ideally with F&B and/or Sales focus or at least 2 years in a similar senior role.
• Strong understanding of hotel operations business acumen and financial management.
• Mandatory high level of French speaking and writing and excellent command of English; proficiency in the local language is desirable.
• Strong working knowledge of MS Office Suite

Personal Attributes

• A passionate ambassador for the brand with a genuine commitment to upholding and enhancing the hotels reputation for luxury heritage and service excellence.
• Innovative and responsive to evolving luxury travel trends including family-oriented services and environmentally sustainable practices
• Demonstrates an affinity for a quiet luxury
• A keen eye for detail and a relentless pursuit of perfection in every aspect of hotel operations and guest experiences.
• Adaptive and resilient able to thrive in a fast-paced and dynamic environment while maintaining a calm and composed demeanour.
• Charismatic and strong in people skills
• Advocates collaborative management style.
• Culturally aware and sensitive with an appreciation for diversity among guests and team members.
• A guardian of the hotels legacy committed to its continued growth and success.

Living Sofitel

• Celebrate Life: display joie de vivre generosity authenticity freedom and creativity
• Be an Ambassador: embody French twist build relationships with the broader community cultivate a nuanced sense of luxury and style be a story teller
• Imagine and lead new guests and Heartists initiatives combining celebrations of life
• Be a Francophile: interest and curiosity about French language culture history cuisine etc.
• Demonstrate open-mindedness creativity & innovation
• Be interested in and maybe even passionate by arts & culture fashion gastronomy and wines
• Care for natural elegance and style; exhibiting these through behaviours and actions
• Demonstrate an ability to federate teams and partners to make innovative ideas realities

Additional Information :

What We Offer

At Accor we are committed to helping you reach your full potential while delivering exceptional hospitality experiences. Joining our team means access to:

• Development Opportunities: Continuous career growth and development within a leading global hospitality group with over 5700 hotels worldwide.
• Competitive Compensation: Recognising and rewarding talent with a competitive package.
• Comprehensive Training: Through Accor Academy benefit from world-class learning resources and programs.
• Global Travel Perks: Enjoy discounted accommodation at Accor hotels globally and exclusive F&B discounts.
• Supportive Culture: Work in a collaborative environment that celebrates and inspires each team member.
• Purpose-Driven Hospitality: Be part of a team committed to sustainability diversity inclusion and creating experiences that make a positive impact on our guests colleagues and community.

At Sofitel Luxembourg Europe we invite you to create unforgettable memories inspire your colleagues and deliver the highest standards of French luxury hospitality. Join us in shaping exceptional guest experiences while contributing to a brighter sustainable future.

Remote Work :

No

Employment Type :

Full-time