Training and Implementation Specialist
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
We are currently looking for a young minded vibrant high-energy proactive and detail-oriented Training & Implementation specialist with experience in Customer Success support trainings and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro.
What Youll Do
- Primary point of contact for our clients during the product implementation process.
- Manage end-to-end implementations of ReviewPro products ensuring smooth onboarding through effective project management.
- Build trusted advisor relationships with clients and monitor onboarding progress to resolve outstanding items.
- Deliver client training on the ReviewPro platform and hospitality best practices in multiple languages.
- Drive adoption and engagement with ReviewPro features through proactive client communication (phone email etc.).
- Monitor client health and satisfaction collaborating with the Customer Success team to resolve bugs and issues.
- Identify upsell and cross-sell opportunities while driving agreed outcomes for customers.
Qualifications :
- Fluency in English Spanish and one additional language (Italian Portuguese French or German)
- Empathetic people oriented great relationship builder.
- Preferably you have experience in customer support or customer success role.
- Preferably with experience in the Hospitality industry.
- Strong aptitude for technology.
- Results driven.
- Self-Starter.
- Hands-on attitude.
- Positive attitude excellent listening and communication skills.
- High level of organizational skills with the ability to work well under pressure.
- Networking skills
Additional Information :
- Challenging and creative technology environment with a great deal of freedom and responsibility.
- Growth and well-being through access to platforms like Pluralsight GoodHabitz and OpenUp.
- Flexible work schedule/hybrid working model.
- Free coffee fresh fruit at the office.
- Brand new office located in the center of Barcelona.
- International team and fantastic work environment.
- Team building activities and charity donation programs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Orientation
- Dayforce
- Human Capital Management
- Visio
- Business Process Modeling
- Process Mapping
- Ceridian
- Smartsheet
- Salesforce
- Peoplesoft
- Project Management
- Microsoft Project
About Company
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more
