Bilingual Patient Collections Specialist (Entry Level)
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Job Location:
Laredo, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
We are looking for a bilingual (English/Spanish) Patient Collections Specialist to help our home health company follow up on patient balances after insurance claims have been processed.
These balances may include copays coinsurance deductibles or other patient responsibilities. This role involves contacting current or former patients to explain their balance answer questions and assist with payment arrangements.
This is an entry-level position and we will train the right candidate. We are looking for someone who is organized professional and comfortable speaking with patients about billing matters.
Responsibilities
- Review patient invoices after insurance payments
- Contact patients or responsible parties about outstanding balances
- Explain charges such as copays coinsurance and deductibles
- Follow up on unpaid balances by phone email or statements
- Help patients set up payment plans when needed
- Document calls notes and payment activity in the system
- Work with the billing team to resolve account questions
- Maintain a professional and respectful approach when speaking with patients
- Track and follow up on open accounts
Requirements
- Bilingual in English and Spanish (required)
- Strong communication and customer service skills
- Organized and detail-oriented
- Comfortable speaking with patients about billing and payments
- Basic computer skills
- Ability to manage multiple accounts and follow up on balances
Preferred (Not Required)
- Experience in customer service collections or a medical office
- Basic understanding of medical billing or insurance
- Experience with accounts receivable or payment collections
Required Experience:
Junior IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
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