Associate Services Representative Contract

Contract Duration: MidMarch through end of July

Schedule: 2024 hours/week TuesdayThursday 10:00am4:00pm EST

Pay Rate: $20.00/hour

Location: Onsite in Cambridge MA (Training in mid/late March can be completed remotely)

nextSource is seeking a detailoriented Associate Services Specialist (Contract) to support a client program during a peak operational period. This temporary role plays an essential part in delivering a smooth and accurate employment experience for Associatesfrom onboarding through offboarding.

This position is ideal for someone who thrives in fastpaced highvolume environments enjoys structured processes and takes pride in delivering exceptional service. You will serve as a primary point of contact for associates manage multiple concurrent onboarding workflows and collaborate with internal teams including Program Management HR Payroll HRIS and Compliance.

Were seeking candidates in commutable distance of Cambridge MA.

Key Responsibilities

Customer Service & Associate Support

• Provide highquality support to associates via phone and email.
• Conduct welcome calls explain onboarding steps and complete checkins after assignment start.
• Manage inquiries through Dynamics 365 ticketing system to meet resolution expectations.

Onboarding & Background Processing

• Complete onboarding steps accurately and on time to support targeted start dates.
• Understand specific client requirements and SOPs
• Review all onboarding documents for accuracy and completeness.
• Evaluate background and drug screen results escalate when needed and follow preadverse/adverse action procedures.

VMS & HRIS Record Management

• Enter and maintain data in VMS platforms in alignment with client requirements.
• Ensure timecards expenses and payrollrelated items are submitted approved and resolved promptly.
• Maintain onboarding records update HRIS files and keep all trackers current.

Offboarding

• Manage endofassignment offboarding in accordance with client requirements and internal HR practices.

Education & Work Experience

• High school diploma or GED required; Associate degree or higher preferred.
• 1-2 years of experience in an administrative and/or customer service role.

Technical Requirements

• Ability to work across multiple systems simultaneously.
• Ability to create reports and summarize data using Excel.

Preferred

• Experience with UltiPro or similar HRIS systems Microsoft Office 365 and VMS tools.
• Background in highvolume onboarding with exposure to background check processes and adverse action protocols.
• Strong understanding of HR policies coemployment risk and worker classification.

Core Competencies

• Strong communication skills (written and verbal)
• Critical thinking and problemsolving abilities
• High attention to detail and accuracy
• Excellent customer and client service orientation
• Effective time management and multitasking skills
• Teamoriented with strong followup and activelistening skills

What Success Looks Like

• Consistently high SLA compliance on case resolution
• Fast accurate onboarding turnaround times
• Strong associate satisfaction scores
• Reliable documentation and record accuracy
• Clear proactive communication across stakeholders

Work Conditions & Travel

This job operates in an office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. This is largely a sedentary role; however it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.

Core values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices ensuring every team member enjoys a fulfilling and productive experience.

PASSION

Generating positive energy among clients suppliers employees and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.

ENGAGEMENT

We embrace the differences and uniqueness of all aspects of our business including talent clients suppliers and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.

ACCOUNTABILITY

Taking responsibility for reaching a goal or completing a task improves performance increases feelings of competency and strengthens commitment. Delivering on time demonstrates trust and dependability essential building blocks for success.

EXTRAORDINARY TEAMWORK

Collaboration produces innovative ideas and initiatives that generate market-leading results. Constructive teamwork creates a safe and honest environment for experimentation creativity coaching and improved performance.

INNOVATION

We strive to outthink and outperform the competition. We constantly drive and encourage creative ideas and solutions that add value and foster continuous improvement.

INTEGRITY

Integrity is central to building trust in all business areas. It is the foundation for establishing meaningful relationships and ensures the preservation of high-quality and ethical practices.

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status marital status parental status cultural background organizational level work styles tenure and life experiences. Or for any other reason.

nextSource is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at.