Forward Deployed (Echo) Austin, TX

Forward Deployed (Echo)

About Acrisure

Acrisure is a global fintech leader empowering ambitious businesses and individuals with customized solutions that drive growth and impact. We combine cutting-edge technology with expert human support to deliver tailored insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown from $38 million in revenue to nearly $5 billion and now employs more than 19000 colleagues across 20 countries. Built on entrepreneurial spirit we prioritize leadership accountability and collaboration equipping our teams to work at the highest levels and solve meaningful challenges.

Role Summary & Mission

The FD Echo is the sustainability engine of the Palantir Center of Excellence. Where FD Delta builds and FD Partner drives value FD Echo ensures what has been built continues to deliver at scale reliably and with growing business adoption over time. This role takes ownership of solutions at productionalization and is responsible for preventing capability atrophy: the gradual degradation of value that occurs when solutions are not sustained evolved or embedded into business operations.

FD Echo is a distinctive and critical role that blends technical depth with operational and enablement skills. It is the right fit for engineers who are energized by making things last not just making things work.

This is a Forward Deployed role so travel is expected. The range is between 10-30% (2-6 nights/month) on average with some periods being higher and some periods being lower.

Key Responsibilities

• Partner with FD Deltas on productionalized solutions and assume ownership of sustainability ongoing performance and business uptake.
• Develop and maintain Productization & Lifecycle Management plans for all solutions under ownership including versioning dependency management and sunset criteria.
• Monitor solution health metrics via Palantir Foundry observability tooling and AIP Observability; identify degradation signals and initiate tuning cycles proactively.
• Partner with business unit teams to drive user adoption build user confidence and identify expansion opportunities within productionalized capabilities.
• Build and maintain enablement materials documentation training guides reusable templates to reduce reliance on CoE engineering resources over time.
• Support the Recurring Value Realization process for assigned use cases including preparation of Realization Dashboards and Value White Papers in partnership with the Value Partner.
• Identify scalability constraints and feed architectural insights back to FD Delta and the Platform Leads to inform future development standards.
• Support deployment and release management activities in coordination with the Platform Team.

Required Skills & Competencies

Platform Enablement Layer (Primary)

• Deep familiarity with Palantir Foundry operational tooling monitoring observability pipeline health and lifecycle management
• Experience with productization practices: release management versioning dependency tracking and operational runbooks
• Ability to configure and interpret AIP Observability and Evals tooling to assess agent performance over time

Business Value Layer (Supporting Depth)

• Strong enablement and documentation skills able to translate complex technical systems into accessible user-facing materials
• Change management sensibility understands what drives and blocks adoption and can design lightweight interventions to improve uptake
• Ability to engage with business stakeholders to gather feedback communicate changes and build trust in production systems

Experience

• 210 years of experience in software engineering platform operations or technical product management
• Experience in highly regulated industries (insurance finance healthcare) is a strong plus
• Prior experience with Palantir Foundry or comparable enterprise data platforms preferred
• Bachelors or Masters degree in Business Finance Accounting or related business field
• Optional: Bachelors or Masters degree in Computer Science Engineering or related technical field

Success Metrics / KPIs

Interactions / Stakeholder Map

Candidate Experience & Workplace Culture

We strive for inclusive job descriptions and encourage candidates from all backgrounds including those who might not meet every preferred qualification to apply and grow with us. Acrisure believes that diversity of experience leads to innovative solutions and stronger teams.

Benefits & Perks

• Competitive compensation
• Generous vacation and paid time off
• Comprehensive medical dental and vision benefits (employee-paid)
• Company-paid disability insurance and life insurance
• 401(k) with company match
• Flexible spending and commuter benefits
• Parental leave fertility support and family benefits
• Career development opportunities
  and more

(Offerings may vary by entity or location; eligibility criteria may apply.)

Commitment to Inclusion & Accommodation

We are committed to an inclusive workforce and welcome applicants of all backgrounds. Reasonable accommodation is provided in accordance with applicable laws. If you require assistance during the application process please email .

Your new opportunity awaits you.