Fulfillment Quality Assurance Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Manage team of Quality analysts to ensure inline QA and post-closing QC review audits are performed with adherence to company guidelines and procedures and that performance reports are produced and distributed to management as scheduled. Identify quality improvement opportunities for the Line of Business (LOB). Develop implement and manage new quality assurance reviews to ensure adherence with all related requirements. Serves as Subject Matter Expert for LOB initiatives which directly impact quality. May participate in pilot testing and assessments for new products and process changes.Qualifications
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Vendor management. Ensuring third party supplier adherence requirements are met invoice approval.
2. Manage teammates that perform a variety of inlineReal Estate Lending and Post Closing Quality Reviews and ongoing production quality reviews. Escalations Governance board meetings and supporting line of business action plans for quality improvement. Providing ongoing support to line of business.
3. Develops implements and manages new quality assurance programs to ensure adherence with all related requirements increase productivity and reduce cost.
4. Serve as subject matter expert for business initiatives which directly impact quality. Including but not limited to overseeing and monitoring monthly Transaction Risk Monitoring (TRM) TRID performance results with Fulfillment Centers and TRM.
5. Report management: data integrity timely distribution analysis and change management
6. Policy and Procedure Manager (PPM) management
7. Participate and contribute in IRA to effectively help the LOB resolve process gaps/issues and maintain effective controls within the process.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree or equivalent work related experience.
2. Three years of management and leadership experience.
3. Six years of Mortgage lending experience or equivalent or area of quality and process improvement.
4. Demonstrate business intellect; interpersonal leadership analytical problem-solving and strong communication skills
5. Working knowledge of the banking industry compliance and regulatory laws.
Preferred Qualifications:
1. Specific experience in the area of banking operational control audit and compliance.
2. Six Sigma Business Process Management or Project Management certifications
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
Required Experience:
Manager
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
Your journey to better banking starts with Truist. Checking and savings accounts, credit cards, mortgages, small business, commercial banking, and more.
