Insurance Operations Manager
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Job Location:
Draper, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
INSURANCE OPERATIONS MANAGER CUSTOMER EXPERIENCE
Location: Draper UT Onsite
Are you a driven leader with a passion for operational excellence performance management and delivering an exceptional customer experience We are seeking an Insurance Operations Manager to lead our Customer Experience Department encompassing Customer Support Policy Administration and this role you will guide a high-performing team optimize operations and champion a culture of empathy accountability and continuous improvement ensuring every policyholder and agency partner interaction reflects our brands commitment to excellence.
WHAT YOULL DO
Leadership & Team Development
Lead mentor and inspire a growing team across Customer Support Policy Administration and Inspections.
Implement performance management programs that foster accountability skill development and engagement.
Coach team members to deliver empathetic solution-oriented customer service handling escalations with professionalism and care.
Cultivate a collaborative positive environment that encourages innovation self-starting behaviors and continuous learning.
Operational Excellence
Oversee daily insurance operations ensuring consistency efficiency and compliance across all functions.
Streamline workflows and leverage technology to enhance productivity and response times.
Partner cross-functionally to align operational priorities with company goals and compliance standards.
Develop and refine training programs to strengthen product knowledge communication skills and service excellence.
Reporting & Performance Management
Track and analyze key performance metrics including service levels productivity quality assurance and customer satisfaction.
Identify performance gaps implement coaching strategies and execute data-driven process improvements.
Gather and interpret customer feedback to inform policy technology and service enhancements.
Present reports and recommendations to leadership highlighting trends and opportunities for operational advancement.
WHAT WE ARE LOOKING FOR
Education: High school diploma required; bachelors degree preferred.
Licensing: Active Property & Casualty (P&C) or Agency Service Representative License required or ability to obtain within 60 days.
Experience: Minimum of 2 years in a supervisory or leadership role within insurance operations or customer service.
Insurance Knowledge: Strong understanding of homeowners insurance policy administration workflows and regulatory compliance.
Leadership Skills: Proven ability to manage and develop teams of 5 employees balancing performance metrics with employee engagement.
Self-Starter Mindset: Thrives in a fast-paced environment with minimal supervision; proactively identifies and solves operational challenges.
Customer Service Expertise: Deep understanding of best practices in customer engagement retention and satisfaction.
Technical Proficiency: Skilled in Microsoft Office Suite (Word Excel PowerPoint); experience with Zendesk RingCentral or CRM/call center tools preferred.
WHATS IN IT FOR YOU
Dynamic Culture: Join a forward-thinking team redefining the insurance experience through innovation and technology.
Career Growth: Advance your leadership skills and build your career in a company that values initiative and excellence.
Meaningful Impact: Play a vital role in shaping how we serve our customers and elevate our operational performance every day.
The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite and in times of need be able to work an extended schedule depending on company or departmental needs project requirements or customer demands.While performing general duties for this position the employee is regularly required to sit stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking listening comprehending and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers printers and addition there is an occasional need to bend twist or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email to request assistance.
Required Experience:
Manager
Key Skills
- Assistant Manager Experience
- Management Experience
- Accounting
- Account Management
- Detailing
- Underwriting
- Insurance Sales
- Customer relationship management
- Epic
- Leadership Experience
- Management Consulting
- Statutory Accounting Principles
About Company
At Orion180, we don’t just stand out for what we do, we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier glo ... View more
