ShuttleBell Services

Shuttle/Bell ServicesLocated in Lake Geneva Wisconsins top resort town Destination Geneva National is a popular spot for golfers foodies and vacationers alike. Based at our 146-room hotel Lodge Geneva National the Shuttle/Bell Services staff plays a vital role in creating a welcoming and seamless experience for Destination GN guests and members. This dual-role position combines traditional bellhop duties such as assisting guests with luggage/golf bags and providing concierge services with responsibilities for safely transporting guests to and from designated locations using the hotels shuttle RESPONSIBILITIESKey responsibilities include but are not limited to the following:Shuttle Driver DutiesOperate the hotel shuttle to transport guests safely and punctually to designated locations (e.g. GN golf courses restaurants nearby attractions and less frequently the MKE or ORD airports).Ensure the shuttle is always clean well-maintained and all traffic laws and safety guidelines while passengers with boarding and disembarking the shuttle and loading/unloading luggage/golf a positive and courteous demeanor while interacting with guests during shuttle DutiesGreet guests upon arrival and provide a warm friendly welcome. (Hotel doors are automated.)Assist guests with loading unloading and transporting luggage/golf bags to/from guest rooms or items to guest rooms such as amenities packages or room service guests with information about resort facilities amenities and local the lobby entrance and bell station/podium are always clean organized and presentable at all times. This may include salting and shoveling the hotel entrance to ensure the safety of guests and guest inquiries and provide assistance promptly and & ExperienceHigh school diploma or equivalent hospitality or customer service experience is an & AbilitiesExcellent interpersonal and communication organizational skills and attention to to lift and move luggage or other heavy items (up to 60 lbs.).Familiarity with the local area and attractions is a -first drivers license with a clean driving -approval from company insurance is ENVIRONMENTWork is performed both indoors (lobby guest rooms) and outdoors (shuttle driving assisting with luggage).Requires standing walking and driving for extended periods and may involve inclement weather (rain snow) when working involve working evenings weekends and holidays.