Zoho Account Manager

• Act as the primary point of contact for all Zohorelated matters for our clients.
  
• Develop and maintain strong relationships with Zoho and our clients ensuring high levels of customer satisfaction and loyalty.
  
• Manage and monitor the performance of Zoho applications for clients resolving any issues or concerns promptly.
  
• Proactively address clients needs concerns and expectations to ensure their success and satisfaction.
  
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  
• Coordinate with Internal Support team and deliver the right solution at the right time to the customers.
  
• Create and deliver a tailored demonstration to showcase customized solutions to customers.
  
• Collaborate with internal teams to align resources and deliver exceptional service to key clients.
  
• Develop new business by analyzing account potential; initiating developing and closing sales; recommending new applications and sales strategies.
  
• Identify potential in accounts by studying current business; identifying and evaluating additional needs; analyzing opportunities.
  
• Coordinate with the technical team to ensure the effective delivery of Zoho solutions.
  
• Keep updated on Zohos latest products and offerings and educate both the team and clients about them.
  
• Assist in the development of sales proposals and presentations for Zoho solutions.
  
• Meet and exceed sales targets for Zoho products and services.
  
• Work closely with Zoho representatives to resolve any issues obtain resources and improve our partner relationship.
  
• Stay updated on industry trends market developments and competitor activities to provide strategic insights and recommendations.
  
• Assist with challenging client requests or issue escalations as needed
  
• Initiate sales process by building relationships; qualifying potential; scheduling appointments.
  
• Prepare reports on account status
  

Requirements

• Minimum 1 year experience in sales account management or other customerfacing roles in Egypt
  
• Proven experience in a clientfacing role such as account management or customer success.
  
• Strong knowledge of Zoho applications and their capabilities.
  
• Excellent relationshipbuilding and communication skills.
  
• Strategic thinking business acumen and ability to identify growth opportunities
  
• Excellent problemsolving skills with the ability to address customer issues effectively.
  
• Customercentric mindset with a focus on client success and satisfaction.
  
• Strong organizational skills and ability to manage multiple key accounts.
  
• Proactive selfmotivated and resultsoriented attitude.
  
• Experience in contract negotiation and renewal is a plus.
  
• Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and Clevel
  
• Solid experience with CRM software (e.g. Salesforce Zoho CRM or HubSpot) or any SaaS product.
  
• Experience in delivering clientfocused solutions to customer needs
  
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
  
• Excellent listening negotiation and presentation abilities
  
• Strong verbal and written communication skills English and Arabic
  

• Additional Requirement: Candidate must have their own laptop.
  

Benefits

• An attractive package that matches your work experience within our team.
  
• A unique experience in an entrepreneurial yet structured environment.
  
• The opportunity to become part of a highly professional and dynamic team.
  
• An unparalleled personal and professional growth as our longerterm objective is to train the next generation of leaders.
  
• We trust in the power of creativity and try to build an environment that allows you to be your best self.