QA Governance & Reporting Specialist

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Job Title

Role Overview

The Quality Engineering & Assurance (QEA) organisation is seeking a QA Reporting & Quality Insights Specialist with strong analytical reporting and tooling skills.
This role focuses on enhancing Quality Governance Test Reporting and Data Insights across multiple delivery teams.
The ideal candidate will have a solid Quality Assurance background with hands-on proficiency in JIRA (Dashboards Rich Filters reporting configuration) building Power BI dashboards and data models and advanced Excel functions.

You will support Quality Management & Administration functions including governance reporting metric standardisation and continuous improvement of QA reporting capabilities.

Key Responsibilities

Power BI Reporting & Data Modelling

• Develop Power BI dashboards for QA metrics test status defect analytics and leadership reporting.
• Build structured data models and perform data transformations to integrate JIRA test data sources and structured datasets.
• Create reusable templates and automated reporting flows for enterprise-wide consumption.

JIRA-Based Testing Insights & Reporting

• Build and maintain JIRA dashboards Rich Filter views and reporting components used across QA programs.
• Ensure JIRA data consistency cleanliness and alignment with QA reporting needs (without requiring admin-level configuration).
• Partner with QA Leads to evolve JIRA usage for better visibility into test progress quality metrics and release health.

Excel Analytics & Governance Reporting

• Produce analysis using Excel Pivot Tables Lookups Formulas and data manipulation techniques.
• Standardise reporting packs governance scorecards and trend analysis visuals for weekly/quarterly reviews.

Required Skills & Experience

• Strong experience in building reports and dashboards in JIRA and Power BI with a solid background in QMO practices and a good understanding of the testing lifecycle defect management and quality governance.
• Hands-on experience with:
  • JIRA Dashboards & Rich Filters
  • Power BI dashboard development & data modelling
  • Excel (Pivot Tables formulas like VLOOKUP/XLOOKUP SUMIFS data cleaning etc.)
• Ability to translate QA metrics into meaningful insights for leadership and delivery teams.
• Strong communication and stakeholder engagement skills.

Preferred Qualifications

• Familiarity with integrating JIRA data into reporting workflows.
• Understanding of Agile / Scaled Agile frameworks.

Collaboration & Continuous Improvement

• Collaborate with Product Engineering and QA teams to harmonise reporting definitions and data inputs.
• Recommend improvements to testing workflows reporting structures and governance routines.
• Contribute to enhancing Quality Insights maturity and automation across the organisation.

Why This Role Matters

This role strengthens how Quality Engineering communicates insights trends and risks ensuring data-driven decision making. You will help evolve QA reporting capabilities introduce scalable visualisations and enhance Quality Governance across the organisation.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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